Poor service

The worst customer service I have ever experienced in my whole entire life. The people who work for this company, know nothing about effective communication. I had to constantly call them to find out how far they are with fixing my car even after they promised me to give me feedback on the progress. 2. How long does it take to fix a sunroof? Surely it cannot be more than 4weeks. They promised me that I would have my car back the latest on Friday, but they failed to live upto their promise. I did not receive any communication from them until I had to call them for an update. On the day of delivery they tell me that the car is under QC, I will have to wait. They just kept giving me more problems without any solutions. When I asked for a courtesy car, I was told that they do not have any courtesy cars available. How do you not provide an alternative?, knowing full well that you have not completed your job as you said you would.

At this point I am even anxious to see whether my car is fixed to standard.