Panel beating was done and repaired APPARENTLY ALL IN GOOD ORDER.

To Whom this may concern, I will not recommend King Price or AT & T AUTOBODY Paint and Panel to anyone. I was in an accident on the 18th December 2023 - back smash. King Price came to collect my vehicle from my house on the 19th December 2023. I kept on following up my vehicle only went into the panel beaters in Jan 2024. No one made contact with me I had to phone all the time to find out what is happening. UNACCEPTABLE. The Panel beaters AT & T Autobody in Boksburg was the Panel beaters. They Phoned me back also every time I had to phone in to follow up with them what is the progress on my vehicle. Believe it or not. But When I phoned in again they said that they will phone me in the new week my vehicle should then be ready for collection. This was just after the 21st January 2024. On the 1st February 2024 they phoned me and informed me that my vehicle is ready for collection, I informed them that I will collect the following day which was the 2nd February 2024. The quality assessment was apparently done and everything is in order for me to collect. I got to AT & T AutoBody Boksburg - as I walked into their workshop my Suzuki Swift was ready to drive out. With the walk in I noticed a huge dent on the right back side fender (behind the back door) . I was immediately furious. A lady approach me I asked for the quality assessor to come see me as my question was: How does he sign off a job and there is still a dent on my back right fender? She called the manager at At & T Auto to assist. His answer to me was but it was like this when the vehicle came in???? WHAT A STUPID ANSWER. My vehicle was in an accident from the back so surely if it goes in with dents you should fix it. But then with questions asked it seems like this happened at the tow truck company who assisted in the towing(Not sure if this is true). I requested my keys for my vehicle and then investigated further on the vehicle. My Fiancé then requested for them to remove the covers , he then looked and asked for a 8 size spanner and removed the covers on the valence himself. What we found was disgusting and something no person can call service? They haven't even fixed the valence. A hammer was taken and everything just hit back into place. I took a kit with the vehicle where black covers was placed over the back lights and this was also damaged. The Spare wheel nut was still broken , the loose peace's on the nut was just removed. This nut was not even replaced. I requested the report that was done by Phillip Du Plessis from KING PRICE (The contact person) - (Francois Verwey - Was the Assessor for KING PRICE). On the report it was stipulated that the valence must just be repaired. How the HELL do you repair a valence that was smashed and stretched on a vehicle? The plastic covers at the back was not even clipped back properly. After a fight and demanded for Phillip du Plessis to contact me regarding this service. Obviously you know there is always promises for this and that etc. I requested that the vehicle should go through a Suzuki approved dealership to ensure the right parts was used on the back end and the work that was carried out was done properly this time around. This has been carrying on from the 2nd February 2024 up until now I don't have my vehicle of which I am still paying the insurance my monthly premium and I am paying MFC for my monthly installment. This was once again a huge inconvenience as I am paying for a vehicle for over 2 months that is not even with me. NOTE: All these repairs came to the amount of R3 6683.47 Incl vat. Excess I needed to pay R6 500.00. I have been with King Price for over 9years and not once have I delayed my installments on King Price. Installment varied from R1 440.00 +- to R1140.09 for 9 years. Imagine , and this is the service I received. After all the above I phoned AT & T Auto on Friday and they informed me that there is something wrong with my clutch of which I could not understand HOW? Phoned Phillip and informed him that was the feedback. His answer was as to why do they phone me with the information and not HIM. I told him that I phoned in seeing that I don't hear from them so Ray gave me this information. He said that he will discuss it with them and get back to me. He did not phone me back Tried to phone him and then eventually Got Hold of him Yesterday the 21 February 2024 of which he said that he did phone me back after my missed call. Not sure if this is true because it was on my landline. I then phoned him back again in the afternoon. And he advised me that he will phone me back the next day and give me feedback. He phoned me and informed me that the clutch is worn. I don't get it how can a new vehicles clutch be worn. I am now waiting for the final reporting as he was going to forward this to me already in the morning it is now 14:12 and still did not receive the report. I understand that I need to pay R4000.00 for the clutch at Suzuki Edenvale but I did not even have the vehicle in my possession for 4 months. I will not recommend KING PRICE or AT & T Auto to anyone. #I STILL DONT HAVE MY VEHICLE. ONGOING STORIES Should the person reading this want any more information you are welcome to contact me. Cheranie Van wyk