TS
Theresa S
1 reviews | Active since Jul 2019
23 Jul 2019, 14:08
Unprofessional with no customer service and inferior/damage product delivered with no solution offered after 6 months!!!
I place an order November 2018 for a couch and paid 100% upfront. Due to year end madness Adrian said delivery might be tight but promise to speed up the process. I had consideration for this and patiently waited for it to be delivered. The couch arrived in January 2019. Beginning of February 2019 I have contacted Adrian and told him the couch does not have enough support underneath ( soon it will break in 2 pieces as it dents down to the ground with no proper structure to the framework) and the foam are not dense foam, if you sit on the foam it compress from 15 cm to 5 cm in a few minutes which create a loose bulge of the material at the spot (we even paid more for more superior quality of material french chenille). The material at the back of the couch are not stitched properly and you can see the interior cardboard. I made contact again in March and send him whatsapp images to confirm the problems and sms but he never rep**** back only always have an excuse to maybe arrange to collect it again as the drivers are very busy. He will make contact to arrange which never happened till today. I phoned again this morning to only hear again an excuse of the production manager is ill. My complaint is from February till now which is the end of July and he never once made the effort to phone me back nor to come with a solution to the problem of an inferior product. As a consumer who is protecting us from companies who is not standing for their product failures. He kept on saying, I will phone you back. I want a solution not a phone call which is never happening and he could not give me a date of the promised returned call. Adrian stand for your product problem and give me a solution of a couch which is 100% perfect or refund me in full and collect this inferior manufactured product. I was a very patient client for 6 months now but this has gone to far. Ignorance and silence is not an answer to a problem.
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Replies (11)0
Replies (11)
ATOZFURN's replyOfficial
23 Jul 2019, 14:30Hello. We have no record of any communication from your side.
What we do have is a signed delivery note stating goods were delivered 100% without any defects or damages whatsoever. We also do NOT appreciate getting a call with threats of your husband "coming to break our knees with a baseball bat"
What we do have is a signed delivery note stating goods were delivered 100% without any defects or damages whatsoever. We also do NOT appreciate getting a call with threats of your husband "coming to break our knees with a baseball bat"
ATOZFURN's reply23 Jul 2019, 14:30
Official
Hello. We have no record of any communication from your side.
What we do have is a signed delivery note stating goods were delivered 100% without any defects or damages whatsoever. We also do NOT appreciate getting a call with threats of your husband "coming to break our knees with a baseball bat"
What we do have is a signed delivery note stating goods were delivered 100% without any defects or damages whatsoever. We also do NOT appreciate getting a call with threats of your husband "coming to break our knees with a baseball bat"
ATOZFURN's replyOfficial
23 Jul 2019, 14:37We are a business so we don't do formal communication via WhatsApp.
We are not sure how many businesses do this??
This issue (if any) would have been resolved long ago if proper communication (such as email) was used first.
Threats and **** behaviour from your side is TOTALLY UNACCEPTABLE!!!
We are not sure how many businesses do this??
This issue (if any) would have been resolved long ago if proper communication (such as email) was used first.
Threats and **** behaviour from your side is TOTALLY UNACCEPTABLE!!!
ATOZFURN's reply23 Jul 2019, 14:37
Official
We are a business so we don't do formal communication via WhatsApp.
We are not sure how many businesses do this??
This issue (if any) would have been resolved long ago if proper communication (such as email) was used first.
Threats and **** behaviour from your side is TOTALLY UNACCEPTABLE!!!
We are not sure how many businesses do this??
This issue (if any) would have been resolved long ago if proper communication (such as email) was used first.
Threats and **** behaviour from your side is TOTALLY UNACCEPTABLE!!!
ATOZFURN's replyOfficial
23 Jul 2019, 14:39As things stand now, we are seriously considering going to the police to lay a charge against you!!
ATOZFURN's reply23 Jul 2019, 14:39
Official
As things stand now, we are seriously considering going to the police to lay a charge against you!!
TS
Theresa S's updateReviewer Update
23 Jul 2019, 14:44I have records of phone calls, sms's and whatsapps and photos send to Adrian. He confirmed again this morning to phone back but he does not want to confirm an action or solution not to mention any confirmed date of a return phone call. Good delivered clearly just stated received in an acceptable condition and it was delivered at night time who can see anything when it is dark. Do you want your drivers to wait a month at a house after the goods has been delivered to ensure it actually is in good condition with a solid structure. Once you sit on the couch and use it is a different story. Why not stand for your problem and fix the couch which is not what is promised on your website. Come to site and see it if you feel so strong about your products and business ethics. 6 months is a long time for a customer to have patients. I gave you till now the benefit of the doubt. So be professional and proof it.
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Theresa S's update23 Jul 2019, 14:44
Reviewer Update
I have records of phone calls, sms's and whatsapps and photos send to Adrian. He confirmed again this morning to phone back but he does not want to confirm an action or solution not to mention any confirmed date of a return phone call. Good delivered clearly just stated received in an acceptable condition and it was delivered at night time who can see anything when it is dark. Do you want your drivers to wait a month at a house after the goods has been delivered to ensure it actually is in good condition with a solid structure. Once you sit on the couch and use it is a different story. Why not stand for your problem and fix the couch which is not what is promised on your website. Come to site and see it if you feel so strong about your products and business ethics. 6 months is a long time for a customer to have patients. I gave you till now the benefit of the doubt. So be professional and proof it.
ATOZFURN's replyOfficial
23 Jul 2019, 14:54Good day Teresa. We would seriously have considered this all before you Threatened us. We do however assist our customer who speak to us in a civil matter and sends us the proper information via email. I am sure we are not the only company out there that will need things stated in writing via email.
ATOZFURN's reply23 Jul 2019, 14:54
Official
Good day Teresa. We would seriously have considered this all before you Threatened us. We do however assist our customer who speak to us in a civil matter and sends us the proper information via email. I am sure we are not the only company out there that will need things stated in writing via email.
ATOZFURN's replyOfficial
23 Jul 2019, 15:00If all is said and done. We can't sort an issue out if no proper communication is sent to us. We do stand for our business as it is our bread and butter. We, unfortunately, can't say how the lounge suite was handled once it was delivered to your home. We don't do substandard lounge suites.
ATOZFURN's reply23 Jul 2019, 15:00
Official
If all is said and done. We can't sort an issue out if no proper communication is sent to us. We do stand for our business as it is our bread and butter. We, unfortunately, can't say how the lounge suite was handled once it was delivered to your home. We don't do substandard lounge suites.
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Theresa S's updateReviewer Update
23 Jul 2019, 15:07Good day I am speaking to you with patients in a professional manner for 6 months. As I made the effort to go your showroom in Parys from Johannesburg. I made the effort to call Adrian personally, I do not see this in your T & C to be forbidden. Nor did he ever requested if it is your only way of communication method to me to please send it in writing via ONLY EMAIL. Not that any of the above would have solved the problem. Let us come down to the matter and propose your solution to the matter. Thank you.
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Theresa S's update23 Jul 2019, 15:07
Reviewer Update
Good day I am speaking to you with patients in a professional manner for 6 months. As I made the effort to go your showroom in Parys from Johannesburg. I made the effort to call Adrian personally, I do not see this in your T & C to be forbidden. Nor did he ever requested if it is your only way of communication method to me to please send it in writing via ONLY EMAIL. Not that any of the above would have solved the problem. Let us come down to the matter and propose your solution to the matter. Thank you.
ATOZFURN's replyOfficial
23 Jul 2019, 15:09Please take note the signed Indemnity form from you was signed on the 14 of January 2019 on your birthday and not delivered in February as you stated. When we wanted to deliver you said you were already away on vacation.
ATOZFURN's reply23 Jul 2019, 15:09
Official
Please take note the signed Indemnity form from you was signed on the 14 of January 2019 on your birthday and not delivered in February as you stated. When we wanted to deliver you said you were already away on vacation.
ATOZFURN's replyOfficial
23 Jul 2019, 15:14Stop slandering our name. As we can't solve a problem as there was no official communication from your side via email. If you have a problem with the bank will you send them a whatsapp? Only asking as we are a business and so do you have a business!! This can go either way. You just need to email us
ATOZFURN's reply23 Jul 2019, 15:14
Official
Stop slandering our name. As we can't solve a problem as there was no official communication from your side via email. If you have a problem with the bank will you send them a whatsapp? Only asking as we are a business and so do you have a business!! This can go either way. You just need to email us
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Theresa S's updateReviewer Update
23 Jul 2019, 15:16I do not know what you refer to above as it is not relevant. I said above delivery was in January. Please focus on the problem and give me a solution. Thank you.
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Theresa S's update23 Jul 2019, 15:16
Reviewer Update
I do not know what you refer to above as it is not relevant. I said above delivery was in January. Please focus on the problem and give me a solution. Thank you.
ATOZFURN's replyOfficial
23 Jul 2019, 15:22No communication via email from you means no problem to sort out. No further communication about the so-called problem will be done on this platform. Thank you
ATOZFURN's reply23 Jul 2019, 15:22
Official
No communication via email from you means no problem to sort out. No further communication about the so-called problem will be done on this platform. Thank you