JS
Jaco S

1 reviews | Active since Mar 2018

01 Jun 2019, 07:02

Disgraceful service and quality

Poor service (especially after sale service) - pretty much non-existent. The only response you'll get from them are threats that you aren't allowed to "review" them (not if it's a bad review, that is).

I am extremely dissatisfied with their product quality as well (hence the reason I required after sale service). However, AtoZFurn did not even lift a finger to do anything about it (except for the threats).

I bought an L-shaped couch. The product's material and workmanship quality looks good at first glance. However it is extremely uncomfortable. This is probably due to the substandard foam that was used inside the cushions. Apart from that, the foam is also about a third thickness of what it should be. To fix this somewhere else is going to cost almost half of what the couch value is.

This is unacceptable. This company is a ****! I was a sucker to purchase a product there. I hope that no one else makes the same mistake.

0
Replies (3)
ATOZFURN
ATOZFURN's reply01 Jun 2019, 09:29
Official
Dear Sir
Quite frankly your integrity is shocking! 
If you buy a product then try claim for water damage 5 MONTHS after purchase, it is OBVIOUSLY not covered under guarantee.
Please get in contact with the Consumer Commission. Perhaps they could explain it to you...
ATOZFURN
ATOZFURN's reply01 Jun 2019, 10:29
Official
Also... How is it possible that we have a signed delivery note stating that goods were delivered with zero defects or damage??? 
JS
Jaco S's update01 Jun 2019, 12:29
Reviewer Update
I think you should read my review again... thanks for responding though! So much help, once again.