BEWARE ATOZFURN. PATHETIC *******!

It is truly sad that you are so confused, we actually feel sorry for you.

As you may know, we have been in this business for many years and pride ourselves on excellent service, products and prices. We sell around 30 lounge, dining and bedroom suites per week and make a LOT of effort to ensure our clients are happy. We also properly train all staff, (especially those who deal with clients) to act in a kind, helpful and friendly manner. 

We must say that our drivers, Howard and Themba have been with us for many years due to their exceptional track record. They are both VERY hard working and give excellent client service, we have numerous messages and emails from clients delighted with their work and friendliness. It is our policy to call drivers after EVERY delivery to check if all was in order? The usual response is "all good sir, the client is very happy". In your case however, the driver's response was "eish sir, that lady was very rude and nasty, she was complaining even before we got out of the bakkie". In fact, it is the first time we have heard him use the word "obnoxious". He indicated that you complained about EVERYTHING, from the tiny bit of dust on the wrapping, the way he parked etc etc. It's surprising you did not complain about his shoe size! 

We see that you conveniently forget to mention how the driver had to struggle for over three hours to remove and replace various security gates to get your furniture in. These gates made the entrance MUCH smaller, making it impossible for an easy delivery. As per our T's & C's, it is not the driver's responsibility to spend hours and hours removing and replacing the security gates. He is not trained for this. It is your duty as the buyer to ensure that there are no obstructions hindering the delivery, after all, you knew WAY in advance before the delivery was due to arrive yet made no effort to think ahead. You really aught to get a tape measure then figure out how they work, it's really easy...

You also allege that the goods "arrived scuffed and marked". Our question is, being so pedantic, why would you accept goods in such a state, why did you not send them back or reject them? The answer is simple, it is because there was NOTHING wrong with them upon arrival. We know this because both myself and the driver inspected the product personally before it left the factory.

It now seems that the only logical explanation for the tiny scuff mark is that you most likely moved the product around afterwards and damaged it yourself. You should also not let people do homework or admin on a white couch as pens can easily make marks (which by the way can be very easily removed).

As you noted, we kindly offered to rectify (at no cost) the tiny scuff mark you made as well as the pen/pencil mark at our cost. The only requirement being that the item be ready outside for us upon collection. We are not obliged to spend hours and hours AGAIN removing and replacing security gates with you breathing down the driver's neck and insulting/harassing him. He is a decent human being and is fully within his rights to refuse such abuse.

Not only did you arrogantly decline our kind offer, but you treat people with utter disrespect, yet expect cooperation?!? You say that you will not recommend people to us? With all due respect, if their conduct is the same as yours, you would be doing us a HUGE favour!

Our advice: 
1. Go for some anger management counselling, perhaps Karma wouldn't be so harsh on you then...
2. GET A LIFE!