OB
Olivia B
1 reviews | Active since Nov 2017
16 Jan 2019, 18:38
Atozfurn paid but no furniture
I ordered my lounge set and paid for it on 30 November 2018. They said it was completed by 14 December confirmed again on 22 December.
Deliveries scheduled phoned on 14 January to hear delivery will take place this Thursday or Friday.
I requested a date confirmation to be at home upon which I had to email again. Was informed the same thing by the owner and I need to phone his colleague as he can't confirm.
No answer from the colleague and still no confirmation of my furniture.
They are rude, blasé and just don't care leaving me to consider a case of theft and legal action.
Don't use them.
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Replies (2)
ATOZFURN's replyOfficial
01 Feb 2019, 09:12Dear Madam
We have only one question...
Why do you lie on a public platform???
Couches were delivered perfectly as we said we would.
Perhaps we are the ones who should take legal action against you for defamation of character?!?
We have only one question...
Why do you lie on a public platform???
Couches were delivered perfectly as we said we would.
Perhaps we are the ones who should take legal action against you for defamation of character?!?
ATOZFURN's reply01 Feb 2019, 09:12
Official
Dear Madam
We have only one question...
Why do you lie on a public platform???
Couches were delivered perfectly as we said we would.
Perhaps we are the ones who should take legal action against you for defamation of character?!?
We have only one question...
Why do you lie on a public platform???
Couches were delivered perfectly as we said we would.
Perhaps we are the ones who should take legal action against you for defamation of character?!?
OB
Olivia B's updateReviewer Update
04 Feb 2019, 13:28Dear sir as per all my emails the couches were delivered on 18 January as per the delivery note I have in my possession. Defamation of character is no word true as I have full record on True Caller as well as Emails of my calls to you and Bruce Vermaak your colleague.
This is not about your delivery that eventually took place but lack of communication, not answering emails and where on email you blame your delivery teams. As an owner of a business it is your responsibility to communicate with clients and respond to their queries not to blame shift.
As I have received my couches and you threatening me with legal action because I merely stated the fact that you did not deliver as per the date on email that you sent please do not confuse defamation with criticism for your lack of communication and bad service delivery when you blame others as per your emails.
OB
Olivia B's update04 Feb 2019, 13:28
Reviewer Update
Dear sir as per all my emails the couches were delivered on 18 January as per the delivery note I have in my possession. Defamation of character is no word true as I have full record on True Caller as well as Emails of my calls to you and Bruce Vermaak your colleague.
This is not about your delivery that eventually took place but lack of communication, not answering emails and where on email you blame your delivery teams. As an owner of a business it is your responsibility to communicate with clients and respond to their queries not to blame shift.
As I have received my couches and you threatening me with legal action because I merely stated the fact that you did not deliver as per the date on email that you sent please do not confuse defamation with criticism for your lack of communication and bad service delivery when you blame others as per your emails.