RX
RAY X

1 reviews | Active since May 2016

05 May 2016, 08:52

Bad Service

Good day I broke my right front glass on the 11/04/2016. The following day I went to Atlantis Nissan in Centurion to order a new one. Jacques in parts department placed an order on the same day. I was advised that it will take 2 to 3 days. On the 13th I received a glass. Only to find that the glass was wrong. Then Jacques had to order the correct glass. The following day I was advised that the delivery will take 21 days. I told them that this is absolutely unacceptable. How can I perform my daily duties with the broken window? I was told that there is nothing they could do. They will follow the company procedure. The I spoke to the parts manager by the name of Piet also in Centurion. He connected me with Nissan Client care department. They were very rude to me. Michelle de Jager told me that I will get my glass on the 5th of May 2016. I called today to follow up with the progress and I spoke to Bongani. Bongani advised me that the date has been changed once again, but he doesn't know why. The new delivery date will be on the 13th of May 2016. I've been send from post to pillar. I cannot recommend Nissan SA to any of my friends and relatives. Their service is so poor. I don't wish anyone to have this similar experience. I will never have any deal with Nissan again.

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