1 reviews | Active since Jul 2023
Unprofessional and disorganized service
I had a terrible experience with Atlantis Corporate Travel. I landed in Cape Town at 9:20 and my shuttle was scheduled for 9:30. Instead of being picked up, I was told the shuttle was “autocancelled” because it never received the ticket. This is extremely unorganized and unacceptable. I was left waiting for over an hour while they tried to fix something that should have been managed before I even landed. During this time, the team was rude, dismissive, and constantly cutting people off rather than offering proper assistance. No genuine apology was given for the inconvenience. The only person who showed professionalism was Cici, who listened patiently and allowed me to vent my frustration. She was helpful and respectful, unlike the rest of the team. I am appalled at the lack of accountability and the poor service I received. A company in the travel sector should know better, this level of disorganization and discourtesy is not acceptable.
As a travel agency, this is the bare minimum one expects: if you arrange my arrival for 9:30, you should ensure I will have access to my accommodation at that time. Instead, I was left in an impossible situation because they failed to anticipate and plan.
This level of service is appalling. A travel agent’s job is to manage these details for the client, not to create more frustration. Their lack of foresight shows a complete disregard for customer experience.
As a travel agency, this is the bare minimum one expects: if you arrange my arrival for 9:30, you should ensure I will have access to my accommodation at that time. Instead, I was left in an impossible situation because they failed to anticipate and plan.
This level of service is appalling. A travel agent’s job is to manage these details for the client, not to create more frustration. Their lack of foresight shows a complete disregard for customer experience.