Refusing to pay a booking which was confirmed by e-mail

<p>We are a guest house in Polokwane and had a very distasteful incident with Atlantis Corporate Travel. Lesego Radebe, one of the consultants booked a sharing room for two guests on 27 May 2016. The booking was confirmed in writing by email. The guests did not arrive, but the booking was confirmed. When I returned to work and mailed the invoice, I received a delivery and read receipt, but no reply from Lesego.</p> <p> </p> <p>When I contacted him about the payment later on he said the guests did not stay with us, so they are not going to pay the invoice. I took the matter up with Edna and Prishen, but did not get any assitance. I left messages, but no one made an effort to phone me back. I kept on sending mails to ask for feedback, which I did not get.</p> <p> </p> <p>Only on the 15th of June 2016, did I get a call from Dudu to tell me they will not pay us, because the guests found other accommodation which they themselves paid. The way they handled the situation is highly unprofessional and a mistake that they made on their side made us lose out.</p> <p> </p> <p>I feel that they should pay for this booking and if they did this to us, how many other clients are they doing this to as well?</p>