Spa ****

there should be an option for NO STARS!! My birthday was in June and I booked 4 spots for a weekend away at the Atlantic Spa Boutique Hotel. It was a special spa package that they advertised. I was advised that they are fully booked. I then agreed for the 4th of August. I was advised in order to secure my spots I needed to pay the full amounts of which was done in July and proof of payment was submitted. Attached to the proof of payment I requested for feedback to advise if all was in order. I have not received any. I then received confirmation that 4th of August was booked and the 25th of August was open. I agreed to the 25th. Please note that I received a reference to submit on my proof payment. From the time I submitted POP I did not receive any confirmation. In the week of the 25th of August, I made contact with the manager Debbie on Monday and it would then seem that it is the first that she hears of me. I then told her that I sent through payment and then she started telling me there was a miscommunication and they are fully booked for the 25th but she'll see if she can move people around. She's going to make contact in the next two hours. After 4 hours I message and so the lies started. If she knew there was no more spots available she could have just said there isn't anything available. This went on until the Wednesday. Thursday she finally said no spots available. I then told her okay fine you know what just give me my refund. She then asks for banking details. I give banking details. many days went by I do an enquiry she tell me the accountant needs to do something. days went by I make contact she tell me the owners need to send through approval. days went by I enquire again, she then says no I can't get my refund of R5200 as the T & C states if client cancels no refund. But then I I told her but I didn't cancel and she made it very clear that they are fully booked till December and that they're not renewing the special for the new year. So how am I to attend a weekend away if there aren't spots available. The next step would be to refund. The T & C only applies if I cancel and I never cancelled. So is it right for Atlantic Spa to withhold refund? I requested for contact details for the owners, but apparently they are oversea and can only take emails. I am still waiting on an email address from Debbie. She's been ignoring my messages. Reads, but don't reply, because I get "blue ticked" . What concerns me even more is that her cellphone number is the only number on the pamphlets. If you dial the landline it says number do not exist. If you send an email no replies or the email doesn't bounce back. I asked her about the email situation, all she said was that there is something wrong with the wifi. All dealings are done via watsapp. I hope that the owners have site of this because there is great concern with this Spa management. As it would look like Debbie is the only one working there. The thing is, I can understanding and accept if I made contact to cancel because I didn't want to attend the weekend away, then she has all the right to keep the money, but the mere fact that she didn't follow through from her side, she didn't make the booking on the system and this was after I had asked her to confirm if all was in order. She feels that I should have followed up... SORRY Debbie, Atlantic Spa does not employee me to do your work. Also why would she tell me that I needed to pay all the money upfront when the T & C states that a R500 deposit confirms part of the booking. I'm feel more like this is ****. I hope Hello Peter can help me because she's not responding at all. I just want my money back.