Bad customer service

After having to complain a month ago about a bad service I got from a staff member at this spa boutique up to this day no one has actually contacted me. All the manager or owner of the spa could say was that I should remove a "negative review" on the Facebook page which I am still very much concerned on that statement. Good day. Firstly thank you for acknowleding my review and rep**** however I am rather concerned about the "negative review" statement. I will say this again "Feedback is much needed for any business and it can be either negative or positive. All that needs to be done is improve if there is any negative feedback. The owner said I should contact them!! So unbelievable I know! I am still shocked . Service recovery is to be done by the management after atleast 48 hours of receiving a complaint, my contact details are obviously on the system so if you wanted to fix this then you were going to see to it that you contact me or email me to rectify what I was not happy with. I hope you have learnt something out of this and will use that to improve in the nearest future. Remember to always do it right the first time.