Merril should learn how to speak to your clients

Atlantic Dry Cleaners I am deeply disappointed by the way Merril spoke to me during our recent interaction. She r told me it wasn't your fault that my daughter's dress was received late, implying that I should "learn not to procrastinate when I know something is urgent." What gives her the right to make such assumptions about my situation? Is this how your clients are treated? She really left me with a bitter taste, although the dress was personally delivered by the owner. She should not deal with your clients and will course more harm and a bad reputation for your company.