Such incompetence

I BOOKED MY SON A BUS FROM CAPE TOWN YESTERDAY. THE BUS [ATLANTIC CHARTERS] LEFT CAPE TOWN AT 8PM AND WAS SUPPOSE TO ARRIVE IN JOHANNESBURG AT 13.00. I CALLED THIS MORNING TO CHECK ON MY SON ONLY TO FIND THAT THE BUS HAD BROKEN DOWN. I THEN PHONED THE COMPANYS NUMBER *** AND THE GENTLEMAN WAS NOT EVEN AWARE THAT THE BUS BROKE. HE SAID SOMETHING THAT IS NOT MAKING SENSE TO ME. APPARENTLY THE DRIVERS DON’T COMMUNICATE WITH THE OFFICE. WHAT MAKES ME SAD IS IF I HAD NOT CHECKED ON MY SON NOBODY WOULD HAVE KNOWN ABOUT THE BROKEN BUS. WHAT KIND OF SERVICE IS THIS? I DON’T EVEN KNOW TIME THEY WILL BE HERE. CAN SOMEONE PLEASE CHECK THIS OUT.