AtFrits - Atrocious service!

AtFrits really needs to sort out their admin. Making a booking is almost always an absolute pain, and our last experience was the final straw. After paying for our pet to stay over the December holidays in full, we were told when checking out that we owed an additional R900 as they hadn't charged us the correct fee upfront. This, despite all their emails stating that accounts must be settled at check in, and there was no mention at check in that anything was outstanding. We have used AtFrits four times prior and have always paid in full. Their systems need a serious update. I was adamant that I would not pay the amount and was going to collect my pet, but once I had done so they had called the manager and requested that I speak to him over the phone. He shouted at me for 20 minutes about their rates and how they miscalculated, all the while my terrified cat was being taunted by the dogs that were being checked in. I eventually paid the amount just to get my poor cat out of there. If you take your pets there, be prepared for some terrible admin, reception staff that have no idea what is going on, and to pay more than you bargained for. I will never again go there and if I could, would rate them 0 stars!