@Sandton Hotel
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
@Sandton Hotel
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMV
Michael V
1 reviews | Active since Dec 2025
10 Dec 2025, 02:34
We arrived from Australia and on booking in we were told we hadn't paid
We arrived from Australia and on booking in we were told we hadn't paid. We had proof of payment. We had to pay the hotel again. The receptionist gave us a room key. The room key wouldn"t activate the lift. Then after some very rude comments she threw another key at us from the counter. We went up to the room and the room was occupied by other guests. We told the receptionist and she told us it doesn't happen in this hotel. We called management and they agreed with her. The next morning the hotel confirmed they had received our first payment and would refund us our second payment. Three weeks later we are still waiting for our refund
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Michael V
1 reviews | Active since Dec 2025
10 Dec 2025, 02:34
We arrived from Australia and on booking in we were told we hadn't paid
We arrived from Australia and on booking in we were told we hadn't paid. We had proof of payment. We had to pay the hotel again. The receptionist gave us a room key. The room key wouldn"t activate the lift. Then after some very rude comments she threw another key at us from the counter. We went up to the room and the room was occupied by other guests. We told the receptionist and she told us it doesn't happen in this hotel. We called management and they agreed with her. The next morning the hotel confirmed they had received our first payment and would refund us our second payment. Three weeks later we are still waiting for our refund
0
Replies (0)JD
Joanne D
1 reviews | Active since Jul 2019
5 Nov 2025, 14:53
******
Good afternoon, All I was at your hotel on the 4th of Nov from 6pm-9:30pm for dinner. I had the worse experience at a 4-star hotel in your dining restaurant. There were 3 of us that had a table reserved. The waiter was not friendly at all when we ordered our meals and said please make sure the beef is cooked in the middle the lady just looked at me and said nothing. It was like she a robot she just took down our order never offered us anything else to add to the meal and went off. I asked for glasses, and she told me you can use the ones on the table. I told her no please can I have new ones. She was in a hurry to get us out of the table she came and took the plates aways as soon as we were done not even giving us time to digest what's in our mouth. We had to ask for the dessert menu and then ask her what she had besides this on the menu. No interaction it's like because we were not the same race, she treated us different, Infact I noticed her behaviour with us compared to the other people and it was quite different there were smiles between them and interaction, I will never recommend this hotel or restaurant to anyone
Helpful (0)
|Replies (0)JD
Joanne D
1 reviews | Active since Jul 2019
5 Nov 2025, 14:53
******
Good afternoon, All I was at your hotel on the 4th of Nov from 6pm-9:30pm for dinner. I had the worse experience at a 4-star hotel in your dining restaurant. There were 3 of us that had a table reserved. The waiter was not friendly at all when we ordered our meals and said please make sure the beef is cooked in the middle the lady just looked at me and said nothing. It was like she a robot she just took down our order never offered us anything else to add to the meal and went off. I asked for glasses, and she told me you can use the ones on the table. I told her no please can I have new ones. She was in a hurry to get us out of the table she came and took the plates aways as soon as we were done not even giving us time to digest what's in our mouth. We had to ask for the dessert menu and then ask her what she had besides this on the menu. No interaction it's like because we were not the same race, she treated us different, Infact I noticed her behaviour with us compared to the other people and it was quite different there were smiles between them and interaction, I will never recommend this hotel or restaurant to anyone
0
Replies (0)