@iT Harvest Place

Terrible customer service

Absolutely run from @IT Kempton Park when it comes to their repairs department. I took my laptop in to have the charging port replaced. Booking it in was easy enough, and the technician said he would inspect it and send through a quote. A full week passed with no communication, so we phoned to follow up. Only then did we receive the quote, which we approved immediately. After that, communication completely broke down. Another week passed — we phoned again and were told they were waiting for the part. A week later, we followed up once more and were told the laptop had now been sent to an alternative supplier for repairs — information that was never communicated to us. In total, it took 5 weeks to get my laptop back. By week four, we were calling constantly because I run my business from this laptop and being without it had become dire. About a month later, the charging port failed again. It was still under warranty, so we returned the laptop to @IT and tried to give them the benefit of the doubt. After a week with no updates, we phoned — only to discover the person on the phone didn’t even know where the laptop was. We were told they are “very busy” and to give them time. It is now week three, and we still do not have the laptop back. Every phone call gives a different story. They blame their supplier, say calls aren’t being answered, and claim they keep going there in person — yet no one communicates anything unless you phone repeatedly. It does not take much effort to send an email or WhatsApp update to a client. The complete lack of communication is beyond frustrating and has left me genuinely worried that something may have happened to my laptop. It’s exhausting that you have to chase a business multiple times a day or leave a bad review just to get basic assistance. I saw previous negative reviews and still went ahead — that was a mistake. Don’t do it. This has been a deeply frustrating experience, and the customer service is severely lacking.