@IT Bonaero

@IT Computer Store

This organization has probably the worst support of any IT retailer I have dealt with in my long IT career. Let’s be clear I - am not the purchaser of the equipment. It t was purchased and was delivered to me to finish configuration and set up as a host for a small startup company.

I am not an Ubuntu man. I work with Windows. There is requirement to configure the system fit on local network. It is now more than two weeks later, and I am STILL trying to get this company to address these issues for me. We had ONE unsuccessful remote login session. There is apparently only one person in the company that can sort this out. He is almost never available. His support staff (I spoke to a guy by the name of Kyle) seldom responds to email or Whatsapps, and when he does it is trying to play catch up.

My documentation requests have been met with stony silence. A request to reschedule was confirmed within minutes - six days ago. Now I am told “you never rep****”.

I HAVE the e-mail trail. Nobody can make appointments except ‘This one guy’.

I do not know how they expect to stay in business with this kind of customer service.

We shall see.