iER
Unclaimed Business
|4|4 Reviews (last 12 months)|This business does not respond to reviews
iER
Unclaimed Business
|4
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
4|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCD
Cherylize D
1 reviews | Active since Aug 2019
13 Jul 2026, 07:45
Formal Complaint: Unprofessional Conduct and Poor Handling of Emergency Call
I am extremely disappointed and shocked by the manner in which my emergency call was handled. I contacted your emergency service expecting assistance, professionalism, and empathy during what was already a stressful situation. Instead, I experienced poor service and an unacceptable attitude from both the call agent and the shift manager. Regarding call **335962**, it was evident that the agent had no genuine interest in assisting. During the call, I received an incoming call. When I answered it and returned, the emergency call had been terminated. The agent called me back, and when I asked why the call had been disconnected, she pretended not to understand what I was referring to instead of addressing my concern. I requested that the call be closed and asked to speak to the shift manager. When the shift manager, Tebogo, called, he introduced himself and immediately asked for an alternative contact number in an aggressive tone. I informed him that I had already requested for the call to be closed because we would rather seek assistance through alternative channels. Instead of responding professionally, i had taken the phone away from my ear but heard him so he was clearly raising his voice and said, " goodbye," and ended the call. Emergency service personnel should be trained to remain calm, respectful, and empathetic, especially when dealing with members of the public who may be in distress. The behaviour displayed by both the agent and the shift manager was discourteous and fell far below the standard one would expect from an emergency response service. This experience has left me with little confidence in your service. In future, I will seriously consider seeking assistance through alternative channels because no one requesting emergency help should be treated in this manner. I request that this matter be investigated, that the call recording for reference **335962** be reviewed, and that appropriate feedback be provided regarding the outcome of your investigation.
Helpful (0)
|Replies (0)CD
Cherylize D
1 reviews | Active since Aug 2019
13 Jul 2026, 07:45
Formal Complaint: Unprofessional Conduct and Poor Handling of Emergency Call
I am extremely disappointed and shocked by the manner in which my emergency call was handled. I contacted your emergency service expecting assistance, professionalism, and empathy during what was already a stressful situation. Instead, I experienced poor service and an unacceptable attitude from both the call agent and the shift manager. Regarding call **335962**, it was evident that the agent had no genuine interest in assisting. During the call, I received an incoming call. When I answered it and returned, the emergency call had been terminated. The agent called me back, and when I asked why the call had been disconnected, she pretended not to understand what I was referring to instead of addressing my concern. I requested that the call be closed and asked to speak to the shift manager. When the shift manager, Tebogo, called, he introduced himself and immediately asked for an alternative contact number in an aggressive tone. I informed him that I had already requested for the call to be closed because we would rather seek assistance through alternative channels. Instead of responding professionally, i had taken the phone away from my ear but heard him so he was clearly raising his voice and said, " goodbye," and ended the call. Emergency service personnel should be trained to remain calm, respectful, and empathetic, especially when dealing with members of the public who may be in distress. The behaviour displayed by both the agent and the shift manager was discourteous and fell far below the standard one would expect from an emergency response service. This experience has left me with little confidence in your service. In future, I will seriously consider seeking assistance through alternative channels because no one requesting emergency help should be treated in this manner. I request that this matter be investigated, that the call recording for reference **335962** be reviewed, and that appropriate feedback be provided regarding the outcome of your investigation.
0
Replies (0)LS
Lucky S
1 reviews | Active since May 2017
13 Jul 2026, 06:53
Efficient and Professional Service
Came across App of IER and I was wondering how does it work, does it even respond. Decided to give it a try. Less than a second received a call Ntokozo was ready to assist. Calm and professional she managed to answer all my questions to my satisfaction. We need people like her in such services. Effective and efficiency she is an Asset. I believe everyone should have IER App in our mobiles for life threatening situations.
Helpful (0)
|Replies (0)LS
Lucky S
1 reviews | Active since May 2017
13 Jul 2026, 06:53
Efficient and Professional Service
Came across App of IER and I was wondering how does it work, does it even respond. Decided to give it a try. Less than a second received a call Ntokozo was ready to assist. Calm and professional she managed to answer all my questions to my satisfaction. We need people like her in such services. Effective and efficiency she is an Asset. I believe everyone should have IER App in our mobiles for life threatening situations.
0
Replies (0)LL
Lawrence L
1 reviews | Active since Apr 2026
20 Apr 2026, 17:09
Melany Dispatcher
I would like to take a moment to commend Melany, a dispatcher at IER, for the outstanding level of service and professionalism she consistently delivers. In high pressure environments where quick thinking and clear communication are critical Melany truly stands out. She handles situations with calmness, efficiency, and a strong sense of responsibility. Her ability to coordinate resources effectively and ensure that operations run smoothly does not go unnoticed. Melany communicates clearly and respectfully making it easy for teams on the ground to understand instructions and respond appropriately. She shows genuine dedication to her role always going the extra mile to ensure that everything is handled correctly and promptly. It is rare to come across someone who combines professionalism, compassion, and efficiency as well as she does. Melany is a valuable asset to IER, and her work makes a real difference in the field. Please extend my appreciation to her for the excellent work she continues to do. Kind regards Lawrence Lee (EST) emergency support team
Helpful (0)
|Replies (0)LL
Lawrence L
1 reviews | Active since Apr 2026
20 Apr 2026, 17:09
Melany Dispatcher
I would like to take a moment to commend Melany, a dispatcher at IER, for the outstanding level of service and professionalism she consistently delivers. In high pressure environments where quick thinking and clear communication are critical Melany truly stands out. She handles situations with calmness, efficiency, and a strong sense of responsibility. Her ability to coordinate resources effectively and ensure that operations run smoothly does not go unnoticed. Melany communicates clearly and respectfully making it easy for teams on the ground to understand instructions and respond appropriately. She shows genuine dedication to her role always going the extra mile to ensure that everything is handled correctly and promptly. It is rare to come across someone who combines professionalism, compassion, and efficiency as well as she does. Melany is a valuable asset to IER, and her work makes a real difference in the field. Please extend my appreciation to her for the excellent work she continues to do. Kind regards Lawrence Lee (EST) emergency support team
0
Replies (0)KL
Koana L
1 reviews | Active since Mar 2026
20 Mar 2026, 23:29
Outstanding Customer emergency service
Dineo provided excellent customer service. She was polite quick to respond , patient, and explained everything clearly. I appreciated how she took the time to help me and my family and made the process very smooth. I would definitely request her again if I need assistance.” Example 2 – More detailed “Dineo Matela was very professional and helpful from start to finish. She listened carefully to my concerns, answered all my questions, and kept me updated. Her communication was clear and friendly, which made the whole experience much easier. Thank you, Dineo!”
Helpful (0)
|Replies (0)KL
Koana L
1 reviews | Active since Mar 2026
20 Mar 2026, 23:29
Outstanding Customer emergency service
Dineo provided excellent customer service. She was polite quick to respond , patient, and explained everything clearly. I appreciated how she took the time to help me and my family and made the process very smooth. I would definitely request her again if I need assistance.” Example 2 – More detailed “Dineo Matela was very professional and helpful from start to finish. She listened carefully to my concerns, answered all my questions, and kept me updated. Her communication was clear and friendly, which made the whole experience much easier. Thank you, Dineo!”
0
Replies (0)