Poor customer service

We made a booking 2 weeks in advance with Alicia and was confirmed by her. We arrived 20 minutes before our booking and no one was there. None of the bells work. After waiting outside for 30 minutes, I phoned Alicia who eventually answered, and said she will contact the the******s. After another 10 minutes outside int he cold, I whistled and called and eventually a the****** came down. She then did not know of our booking. After another 10 minutes waiting outside another the****** came down with the bookings book, where our names were not in. I tried phoning Alicia again only to be ignored. We then left after waiting almost an hour outside in the cold and since then have not had any communication from them. This is the worst service I have ever experienced and would not recommend anyone using Asunde day spa. When promoting your business through marketing, you should actually be able to handle the clients and provide a reasonable service. In Asunde's case, this is not even an option.