Useless service

<p>I was unfortunate to call Astron in order to come an evaluate the new home that i had purchased. I chose astron because the house had a chubb alarm system already on site and I thought that I would just continue with Chubb. I filled out a form requesting that someone come and advise me as to what security requirements i would need. I got a call from Shuaib who was very helpful. I advised him that we have a puppy which we would like to keep in the house while we are at work due to our gates not being put up as yet. Shuaib advised that he can upgrade us to Pet friendly passives so that we could keep the puppy inside. </p> <p>Paul came and set everything up, tested the old system as well as putting in the new pet passives and off he went. From the time we went back to work each and every day the alarm would go off and we would have to drive all the way back from Cape town City Centre to Parow to switch it off. The chubb call centre kept on advising us that it was a specific zone that was going off however, we didn't know which zone was which as no one had given us a zone allocation for our home. This occures 5 times over and over. We became very frustrated and I contacted Shuaib who unfortunately put me in Contact with Shireen that was supposed to "help" me. </p> <p> </p> <p>She then advised me that she would send out a technician to assist me, no problem. I took off work 23rd Jan and 2 guys came to check it out. Dressed very unprofessionally in hanging jeans and caps, if they didn't get out of an astron van i would have never allowed them in the house. Marvin was the technician, the other guy didn't speak to me at all </p> <p> </p> <p>They told me that they will check things out which they did. 15 minutes later Marvin came to me to tell me that they replaced passives, did this and that and my bill was R893. I was completely shocked as we had only had the alarm for a month. Please note that at no time did Marvin or Shireen tell me that there was a call out fee or ask me if they could replace the passive as it was faulty. I then called Shireen who proceeded to shout at me and said that if it was the animal passives that was the issue its still under garuntee however because it was the old ones it wasnt'. I explained to her that Shuaib had not said anything like that to me and we did not know which was new passives and which was old and we did not have zone allocations. She then shouted at me and say "Was Shuaib in your house". He doesn't know whats going on in your house. She continued going on and on about it and I told her no one informed me of anything. She then told me that she would not charge me the call out fee.</p> <p>Shuaib phoned me and i explained to him what had occured and he apologised as Shireen had told him something different. Lo and behold the very same night, zone 7 was flashing, i took a pic and sent it to Shuaib (This was after Marvin the technician fixed it). Once again the next day, the alarm went off </p> <p> </p> <p>I emailed them again and Shireen called and advised that she would send a technician as well as an sms to reset my alarm and my zone allocations (I never got either) Marvin came again to fix it stating now that it was the Animal passive in the kitchen (the new one under guarentee) that now had a cable problem. He fixed that and then presented me with a bill of R893 and a poorly hand written note with my zone allocations. Charging me for a passive that was replaced but it was the passive that i had already purchased with the initial alarm (Charging me twice)</p> <p> </p> <p>Shireen then emailed me another bill, I told her that she told me that i would not be paying and she said that I was lying, that she said that I wouldn't pay for the next one. Complete and utter lie. She then responded to my email, calling me Mr. Heeger and being very rude. I am disgusted with this experience and i wouldn't advise anyone to go through this people. </p> <p> </p> <p> </p>