TW
Thomas W
1 reviews | Active since Jan 2011
07 Feb 2024, 16:58
Very unprofessional customer service
At the Astron petrol station in Strand Main road W. C. petrol was added to my diesel car. The owner and head office do not take full responsibility for the mistake and damage done to my car after the car was driven until stopped. According to them flushing the system was good enough.
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Replies (2)
Astron Energy (Pty) Ltd's replyOfficial
05 Mar 2024, 11:43Good Day
We hereby acknowledged receipt and will investigate your challenge with immediate effect.
We apologize for your bad experience. Please contact us on *** and we will investigate this matter.
Sincerely,
Astron Energy Customer Relationship Management
Astron Energy (Pty) Ltd's reply05 Mar 2024, 11:43
Official
Good Day
We hereby acknowledged receipt and will investigate your challenge with immediate effect.
We apologize for your bad experience. Please contact us on *** and we will investigate this matter.
Sincerely,
Astron Energy Customer Relationship Management
TW
Thomas W's updateReviewer Update
20 Mar 2024, 09:23Till today 20.03.24 nobody contacted me, it is a prove that they are not interested in solving this problem. Again, it is very unprofessional company.
TW
Thomas W's update20 Mar 2024, 09:23
Reviewer Update
Till today 20.03.24 nobody contacted me, it is a prove that they are not interested in solving this problem. Again, it is very unprofessional company.