NW
Nandipha W

1 reviews | Active since Sept 2021

06 Apr 2024, 14:46

Poor service

Astron Site C the service is worse than any other gas station. The petrol have no care in the world, we were by tank4 and waited for almost 30mins with no one coming through. Started whooting no one bothered. The women are slow and lazysnd just busy flirting with taxi drivers. Thy have no professionalism nor sense of urgency. I had to step out and leave the children in the car to ask for help. The ladies at the fresh stopped ignored me when I asked for the manager and acted as if I was not there. Thanks to Awonke who ended up assisting us. The staff highly need training they are rude rude I have no words. At times u think it's 2peoole working but there's more people goofing around.

0
Replies (1)
Astron Energy (Pty) Ltd
Astron Energy (Pty) Ltd's reply10 Apr 2024, 15:50
Official
Good Day 

We hereby acknowledged receipt and will investigate your challenge with immediate effect.

Thank you for your valuable contribution.

As we are always looking to improve customer experience, we use all feedback to better our service to further strengthen our relationship with our customers.

Sincerely,Astron Energy Customer Relationship Management