Misleading Pricing & Poor Customer Service – Astron Energy Lonehill

On 08 August 2025, I visited Astron Energy Lonehill to purchase a cream soda. The price clearly marked on the bottle was R17.04. However, at the till I was charged R31. When I queried this, staff claimed there was a “disclaimer” and that the bottle was incorrectly priced.

After paying, I went back to look for this disclaimer — there was none. I spoke to the manager, who searched but could not find it either. Instead of correcting the error, they scanned another flavour to get to R31, which is misleading.

I explained to the manager that overcharging a customer by almost double is unacceptable, and that he had lost a customer over R17. His response was dismissive, showing no concern for retaining my business.

This experience felt dishonest and left me feeling **********. Pricing should be accurate, and customers should be treated with respect. I will never fill up my vehicles there again.