False advertising and false promises

After many years of supporting Caltex, I waited patiently while Astron took months to reopen the service station in Ruimsig. Advertising promotions and rewards program the staff knew nothing about this and acted absolutely dumb. I notified the head office, and after two weeks followed up ND eventually got a reply to say they had sorted the issue. I then made the mistake of revisiting the same service station and made a point of advising the attendant (who noticeably had a beggig cup hanging around his neck) that I wanted to take advantage of the rewards program. After filling my vehicle with fuel, he came to me with the normal card machine. I again told him that I wished to use the rewards program. He then told me "It's not working ". I again sent an email to Astron Head Office... A week later I have heard nothing from them. Apart from being highly disappointed with the service and false information, it is my opinion that the management and staff at this establishment don't care at all about the customer and only about themselves. The lack of response from Head Office obviously reflects the management of the company, and seems to be filtering down and infecting the rest. POOR SHOW