Disrespectful behavior from staff members

Dear Astron Energies Kuils river Sarepta,

I am writing this review with great disappointment and a heavy heart. Over the past few months, I have encountered what i can only describe as the worst experience from your staff members on multiple occasions. These incidents have truly made me question the quality of your services as a branch and have left an indelible mark on my perception of your company.

Over the past few months, I have consistently faced unprofessional behavior from your staff members, which has led to a significant deterioration in the quality of service i have come to expect from your esteemed establishment. On multiple occasions, i have been outright refused educate assistance despite patiently waiting to be served. This pattern of disregard for customers not only questions the professionalism of the staff but also undermines the reputation of your branch in a whole.

One particular incident stands out among the rest, During a routine fuel stop an employee engaged in a personal conversation with a friend while supposedly assisting me. This lack of focus resulted in the pumping of an extra one hundred rands worth of fuel, I didn't have extra cash on me and explained to your employee i am willing to help rectify his mistake but will only be able to do so upon my return the next morning. The employee started speaking IsiXhosa to his colleagues refusing to take responsibility for his mistake. Such negligence is unacceptable, and left me bewildered and dissatisfied.

In my attempt to resolve the situation, I requested to speak to a manager on duty. To my surprise and dismay, the individual who addressed my concern identified himself as a colleague named Reyan, who exhibited further disrespect rather than addressing the issue professionally. This encounter was not only frustrating but also deeply disheartening.

To compound my distress, the employee responsible for the mistake proceed to engage in offensive language, directing inappropriate comments towards my late mother in IsiXhosa. This behavior was completely uncalled for and has left a lasting negative impression on me as a customer. Such conduct is not only contrary to any standard of customer service but is also deeply hurtful and offensive.

I urge you, as the representative of Astron Energies, to conduct a thorough investigation into these incidents and to take appropriate action action to address the ongoing issues at Kuils River Sarepta branch. It's my hope that through your intervention, measures can be put in place to prevent such occurrences from happening in the future. Restoring confidence in the quality and integrity of your service should be a priority.

Futhermore, I am willing to visit the branch personally to identify the individuals involved if that would assist in your investigation. I sincerely hope that my concerns will be met with the seriousness they deserve and that you will take immediate steps to resolve these issues.

Thank you for taking the time to consider my complaint. I look forward to your prompt response and to seeing improvements in the service offered at your Kuils River Sarepta branch,

Sincerely, Christal