Disgusting behaviour of Astron service station Kuilsriver( Previously Nicole's Service station)

I visited one of your branches in Kuils River, Cape Town, on Grove Street this past Saturday to refuel my vehicle. After doing so, I noticed that my fuel gauge did not reflect any change. I called the branch and was informed that due to a shift change, they could not retrieve the transaction at that time. On Sunday, I went back to the branch and was told that the owner had just left, and I should return on Monday. I called on Monday during the day and was advised to come before 5 PM. After work, I went back to the branch. Upon arrival, I was extremely disappointed with the way the owner handled the situation. His receiving of me from the start was very ********* for a professional businessman. As a customer and a lady, I found his behavior towards me disrespectful and dismissive. Within two minutes of speaking to him, he accused me of being threatening when I had simply asked whether I should escalate the matter to Astron Energy directly. Rather than listening to my concerns, he dismissed my points and responded with excuses. To make matters worse, I was humiliated in front of other customers. The owner walked off, and when I followed him, the door was slammed in my face. I waited, uncertain if he or his colleague would return. Eventually, the colleague came back with a transaction printout. When I asked to review the footage for clarity, I was told the cameras were not working. This contradicted what I had been told earlier—that I could view the footage when the owner was present. This situation is particularly distressing because this was my last money for fuel before my next payday. Furthermore, I am baffled by the owner's apparent cer*****y about what transpired despite never hearing my side of the story. His lack of interest in understanding my perspective added to the frustration and made the experience feel unfair and dismissive. Throughout the interaction, I noticed that the worker I initially spoke with handled the situation in a much calmer and more professional manner than the owner. I even asked to speak with someone else because I felt the worker was better at addressing my concerns. I am appalled by the lack of respect and professionalism demonstrated by the owner, especially when he loudly proclaimed in the store, “I am not scared of Astron.” My intent in mentioning Astron Energy was to involve a neutral party to resolve the issue, as I felt my concerns were being dismissed without proper consideration. I hope this matter will be taken seriously, as no customer deserves such treatment. I am prepared to provide further details if necessary and request that this issue be addressed promptly. Your attention to this matter would be greatly appreciated. Kind regards, Monicque kortje This is my message to Astron that was sent to them on 9 December 2024 ever since I've only received numerous follow ups to check if I have received any feedback on my case. Last week I rep**** asking them to come up with solutions and stop asking me if I have been assisted. Today I receive an email that this case will be closed as the retailer acted and followed the correct protocol. I just want to know if the manner this unprofessional retailer health with me in is store, which part of it to you is okay. The part where he stood in his store not greeting me and waited for me to walk up to him or the part shouting at me infront of my kids, because I did not raise my voice at him for him to do so. Or the part where he left me standing not telling me he is going to the office now and me following him and the door closing in my face. Please Astrom make me understand this. If this is how you allow owners to treat customers the I will never set foot here. I appeal on people to please stand up to this garage as I read alot about this same pump 7. And again leave the petrol and pay attention to my dignity as a woman. Please also take note that this owner are using his workers to write reviews for him after humiliating people. The same guy who spoke to me with an intimidatng aura. That's why I believe that with Engen we are number one, never will I ever get or see this at Engen garage.