NM
Nyamunzhedzi M
1 reviews | Active since Sept 2016
06 Nov 2024, 14:11
Disappointed
So I was persuaded to join their rewards program, surprise , surprise when I got a R100 on my ap, I was to go put in petrol and thought I will add with my R100 voucher, when we opened the voucher it was for dining at some restaurant I never heard in my whole life, secondly to choose was exercise in some place which I also never heard of Is this their way of luring us to go to their outlets? What is the reason behind giving us vouchers which one cannot use, this is disappointing
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Astron Energy (Pty) Ltd's replyOfficial
06 Nov 2024, 14:50Good Day
Thank you for reaching out and sharing your experience with us. We genuinely appreciate your feedback, and we're sorry to hear about the confusion you faced with the R100 voucher.
We understand how disappointing it must be to expect a petrol voucher and instead receive options that aren’t what you were hoping for. The intention behind our rewards program is to offer valuable and varied rewards, including dining and fitness options, but we absolutely
understand that this may not align with your immediate needs.
understand that this may not align with your immediate needs.
We are currently reviewing the rewards selection to ensure that it is both appealing and relevant to all of our members. Your feedback is incredibly valuable in helping us improve the program and offer better, more useful rewards moving forward.
The voucher can also be gifted to someone else.
Regards
Astron Energy Rewards
Astron Energy (Pty) Ltd's reply06 Nov 2024, 14:50
Official
Good Day
Thank you for reaching out and sharing your experience with us. We genuinely appreciate your feedback, and we're sorry to hear about the confusion you faced with the R100 voucher.
We understand how disappointing it must be to expect a petrol voucher and instead receive options that aren’t what you were hoping for. The intention behind our rewards program is to offer valuable and varied rewards, including dining and fitness options, but we absolutely
understand that this may not align with your immediate needs.
understand that this may not align with your immediate needs.
We are currently reviewing the rewards selection to ensure that it is both appealing and relevant to all of our members. Your feedback is incredibly valuable in helping us improve the program and offer better, more useful rewards moving forward.
The voucher can also be gifted to someone else.
Regards
Astron Energy Rewards