Complaint

Good day,

I would like to raise a concern regarding the rewards points service at Astron Energy Fountains.

I visit this station regularly, and while the general service is often good, I consistently experience an issue with the rewards programme. Every time I fuel, I have to ask the attendants which merchant or system they use for rewards points. Not once have I been asked proactively whether I am registered for rewards points or if I would like to earn them.

I do not understand why customers are not routinely informed or asked about the rewards programme, as this is an important part of the service offering. Having to request this information every time is inconvenient and affects the overall customer experience.

I would appreciate it if this matter could be addressed and if staff could be encouraged to consistently inform customers about rewards points and ask whether they are registered.

Thank you for your attention to this matter. I look forward to your response.

Kind regards, Prince Matjila