Car broke minutes after refueling☹️😠😡

17 days ago i drove to an Astron Energy (Pty) Ltd. filling station in Paarl WC to fill up my tank and 5mins later my car started making unusual noises from the engine, misfiring, stalling and struggling to accelerate.

I opted to go back to the filling station as i was still in the vicinity and as i got there my car started to emit white smoke and eventually died. I approached the attendant who had served me to enquire if he had put the correct fuel and i was advised that he had and he also went to print out the slip which showed they had put unleaded fuel. I then reached out to a mechanic i had met on an uber trip to come and assess the car and possibly tow me home. He arrived a few mins after 8pm just before the garage closed at 9pm and and took a sample from the engine fuel injector to see if there was diesel in the mix. He advised that he could not smell diesel from the sample however the whole tank needed to be emptied for us to be certain and so we towed the car home.

I then called up the garage a few days later to report the incident, i was advised to go back to the filling station and talk to the shift manager. He advised that they would call me the following day and have me bring the car in so they can check the fuel as well as the footage as they have cameras on the pumps.

The following day no call came through and i called to follow up only to be told to take my car to a service place and have it inspected then provide them with the report.

On Monday the 14th, i decided to raise this further with Astron Customer Relations management Ref *** to try and get help on the matter as i do not believe it was coincidental that my car broke down minutes after refueling when it had no prior issues. I got feedback the following day from one of the support agents that they do not believe that their fuel had anything to do with my car breaking down and their Branded Marketer Moove would contact me and i have been waiting since. Follow up emails and messages are being ignored on all platforms, I have tried to reach out to them on Facebook, LinkedIn and Instagram with no luck. I am incurring traveling expenses since the 3rd and Astron does not want to provide proof on what happened to my car, surely if there is nothing to hide you can share the petrol pump footage and inspect the fuel from the tank to clear your name.