Bad service all the time

Good day

Hope this review finds you well.

On the 25th February 2024, my sister and I went to Astron Energy on Mahalefele to pour petrol. I had the passenger window open and Lawrence served us from the passengers window asking the driver how much petrol he should pour. We had a huge altercation because I had told him to please go to the drivers side and talk to the driver from her window not from the passengers window. However again today on the 3rd March 2024 we go there and we are yet again met with Lawrence. And my sister says to him but Lawrence yet again you are serving us from the passengers side and he arrogantly said "yes" this is the Kasi style of serving customers. I told him that i worked and trained petrol attendants in Honeydew and for sure I know that what he is doing is wrong and he said that this is how things are done is Soweto. He said that if we come pour petrol there and he finds our passenger window closed he will not assist us. I told him that I will unfortunately have to report him and he blatantly said "I don't care, go ahead".

From management of Astron energy, I would like to know is this how the attendants are trained?, Just because we are in Soweto we deserve poor customer service? I humbly hope you can attend to this issue because I do not see why when I go to the North the standard is different from when Im in The South/Soweto. Can I please stay anonymous because I'm afraid to get threatened because Soweto is very small and I dont want to be looking behind me back.

Kind regards