**** / BAD QUALITY FUEL ASTRON ENERGY

Hello Peter

On the 26th December I left Krugersdorp for Langebaan via Kimberley. The distance to be traveled 1459.1km. On the morning of the 27th December 2023 I left Kimberley and traveled 640km till in Calvinia. The average range was normal 12km/ litres and the fuel filter light did not go on. At 12:38 pm I refueled at Caltex Calvinia. +/-100km After refueling at Caltex Calvinia the average range became erratic and showed ranges of15km/ liter and the fuel filter light came on. On the 29th December I took my car to Toyota Vredenburg and they replaced my fuel filter. I drove +/-1km and the fuel filter light came on again. I returned to Toyota and they advised me to drain my fuel tank as the diesel could be contaminated. The diesel that came out was light red and smelled of paraffin. After returning from Toyota Vredenburg I went on to Astron website and reported this incident. This was on the 29 December 2023. I returned home via Kimberley on the 3 January 2023. I contacted Astron on the 4 January 2024 to find out about my complaint. (REF ***BM) Ms Rhoda Salie took my complaint and while I was telling her about the incident she informed me contamination must have occurred by the previous garage. She told me that the matter would be referred to MOOV and the owner of Calvinia Caltex. The outcome of investigation as per owner:

"Your mail to Rhoda Salie at Astron Energy regarding diesel purchase Calvinia Motors on 27th December 2023 refers:

Sorry to hear about problems on your vehicle experienced after your purchase at Calvinia Motors and our following comment:

Video footage have been checked (see attached) to confirm that correct fuel was dispensed and found that fill-up was done with diesel pump nozzle 5 out of our 23 000Lt tank. Diesel level in tank was +- 14 100Lt with last drop of diesel received from Moov Fuel of 9 370 Lt on 21st December 2023. Next drop in tank was received on the 30th December 2023. Have checked if any other complaints or problems was received from customers with similar problems and none were found.

As no sample of alleged contaminated fuel were provided, it would not now be possible to check sample against fuel dispensed from tank.

We are of the opinion that the contaminated fuel was purchase previously elsewhere and the filter system only pick this up after new fuel was purchased."

I drive a Toyota Fortuner and the fuel tank is 80 litre. I had 29 litres in before filling up in Caltex Calivina. I filled up with 51litres of diesel from Caltex Calvinia. The majority of the diesel in my car was from Caltex Calvinia. This means that the majority of the diesel that was drained came from Caltex Calvinia. My car's fuel light did not go on till the diesel from Caltex Calvinia entered the system. The delay in the investigation was not my fault as I reported the problem. I cannot be held responsible because they did not receive my complaint. The website belongs to Astron. Technology is so advanced you expect such a large Company's website will work correctly. If I provided them with a sample they still could not have tested it cause their tank had being refueled the 30th December 2023. Their investigation is based on their opinion. End result the consumer must pay the price for the contaminated diesel supp**** by Caltex. I had to pay for: * Caltex contaminated diesel * A fuel filter * Draining of contaminated diesel from fuel tank *Refueling of tank. And Caltex expects me to be satisfied with their opinion and delay of investigation. The evidence is there 29 litres vs 51 litres. No problems for 640 km without Caltex fuel, 100km problems started with Caltex fuel. I supp**** them with the video footage of the diesel that was drained and the proof of the cost I incurred. They supp**** me with a video of me putting in diesel and the slip of the litre put in and a opinion.

Please note I contacted the CEO’s (mr. Booley) personal assistant as well, Maud Faulmann but without any luck. It is clear that Astron / Caltex don’t want to take responsibility for their “**** Fuel” that is globally on social media. IF I fill my vehicle I fill it with Astron/ Caltex and not MOOV. Astron will have sort this out with MOOV, all I want is for Astron to admit their fault and reimbursed me. A one star rating is too much for ASTRON ENERGY, I rate them a 0000 Complaint *** BM STILL NOT RESOLVED!!!