Astron Energy never took accountability for damages caused to my vehicle.

I have contacted the managers, the owner and head office and Astron Energy did nothing to take accountability for damages caused to my vehicle.

The date and time of the incident was on 28 March 2024 at 09:20. The place being at Astron energy fuel station parking lot on 2A Rontree Ave, Bakoven, Cape Town, 8005.

I opened a case number at the police station and I submitted all information requested by the manager present, Bronwyn, to her on the 28th of March (The same day my car was damaged). After no feedback from management, I contacted head office via email on the 4th of April 2024.

Ryan Bluett (the owner) contacted me on 12 April 2024, asking me to call him and said "drama unnecessary". I immediately was unsatisfied with his lack of professionalism. I said I was available to chat on the morning of the 13th of April 2024, and he proceeded to call me explaining that Jerome (another manager) will be in contact with me to capture details for insurance discussions.

Jerome and I spoke on the 13th of April 2024. He handled everything very professionally. I sent him all the information, and images he requested via whatsapp on this day. He claimed that he would forward everything to insurance for the claim. He also mentioned that there is a third party involved.

Jerome updated me that he has been actively checking in on the insurance on the 24th of April 2024. Jerome asked on the 21st of May if the insurance has been in contact with me, however I have not received any communication on positive progress on the matter at this stage yet and communicated this to him.

On 3 June 2024 I contacted Jerome and gave his team a week to get back to me with positive feedback.

I emailed head office again on the 10th of June 2024, informing them that I have not seen or heard of any progress on the matter and that I wish for the Astron Energy Team to please take my matter seriously. The damages on my car are not severe, but this is a new car and the issue is thus very important to me.

I also requested that they do not put me back into contact with the *********** service delivery from the Atron energy fuel station on 2A Rontree Ave, Bakoven, Cape Town, 8005.

On 27 June I called Head office and was informed by Adrian that the case has been closed, however that he will look into it.

On 28 June I called again, and he mentioned that management was in a meeting, but they will be in touch with me soon.

Today is 13 August and big surprise, Astron energy still has not taken any accountability for the damages on my vehicle.

I saved up money and repaired the damages myself.

Feel free to avoid all Astron energies, especially that one 2A Rontree Ave, Bakoven, Cape Town, 8005.