ASTROLOGYZONE SHOCKING SERVICE RESPONSE

I logged a call after weeks of frustration of paying for yet another service not forthcoming. Between the service provider, their developers etc. something changed and the service keeps failing. I logged a call with Astrologyzone and the response is simply unacceptable. Phumeware on the other hand far more customer centric albeit that the issue is not resolved.

They refer to privacy laws - POPI Act as though we in South Africa have no awareness.

(copied from the email: they further state that 'developers and mobile agencies are hired to build the app, service the app and handle tech issues on the app unlesss your a multi million dollar company who can afford a large in those tech dept dedicated to nothing but mobile and even then, developers and agencies manage that side. If you looked at the app in the app store you would see that the developer, Phunware is listed as the app developer and contact for lla things app related. We can only help with online digital issues, but the store is managed by, supported by and hosted by Phunware as well as APPLE/ GOOGLE. Hence why we sent you *** to contact directly as al mobile app issues must go to them to fix!

When you purchased the app, you did not pay a subscription directly to Astrology Zone. ALL subscriptions for ALL apps are paid directly to Apple/ Google, therefore any refund requests must be directed to them. This is industry standard or the developer'

So in summary it is clear to me, not willing to help the customer and take no responsibility for aiding in support (I am certainly not the only one experiencing this) - are not prepared to refund to cancel the service nor get involved with the fact that their customer base is impacted.

Definitely an app to never subscribe to - besides their free monthly reading is identical to the paid for one. I have used it for many years. The daily updates are a none event, due to the technical issues hence am not getting what I have paid for - we live and learn.

The aim of this complaint is to give existing users who are experiencing the same issue that this is not unique and to create awareness that you will not get what you paid for.

SHould anyone want or need the full list of calls logged and responses to date, happy to share further.