GP
Gregory P
1 reviews | Active since Nov 2017
21 Dec 2022, 12:12
Worst service-disconnected meter
Worst service for portfolio managers at Helderwyk villas in Brakpan They blocked my meter and told me to make payment and meter will be unblocked. But when i have made payment of levies and sent proof of payment,no response, no communication whatsoever we are currently can not load any electricity on our meter, we are in the dark,yet their initial communication was that should we make payment they would reconnect as soon as we send proof of payment to ***. We are already paying an enormous amount on levies and this is how one is treated,this is not fair and it is not tfor the first time this is happening.
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Replies (3)0
Replies (3)
Astrodon's replyOfficial
21 Dec 2022, 12:48Gregory,
we suggest you contact the PREPAID service provider as clearly you have not purchased or reloaded electricity on your meter, as Metermate has duly been informed yesterday already to lift any block on the meter upon receipt of the POP in terms of the BC debt collection policy.
Thank you
we suggest you contact the PREPAID service provider as clearly you have not purchased or reloaded electricity on your meter, as Metermate has duly been informed yesterday already to lift any block on the meter upon receipt of the POP in terms of the BC debt collection policy.
Thank you
Best regards,
Astrodon's reply21 Dec 2022, 12:48
Official
Gregory,
we suggest you contact the PREPAID service provider as clearly you have not purchased or reloaded electricity on your meter, as Metermate has duly been informed yesterday already to lift any block on the meter upon receipt of the POP in terms of the BC debt collection policy.
Thank you
we suggest you contact the PREPAID service provider as clearly you have not purchased or reloaded electricity on your meter, as Metermate has duly been informed yesterday already to lift any block on the meter upon receipt of the POP in terms of the BC debt collection policy.
Thank you
Best regards,
GP
Gregory P's updateReviewer Update
22 Dec 2022, 02:27Greetings
A simple acknowledgement of reciept of the POP was enough for me, and this is the first I'm hearing that I could contact meter mate I dint know that, because I had been trying to load credits on to the meter which Is why I had resorted to get assistance as I have done because there was no communication from you guys untill now. Thank you for your response.
Issue has been resolved, thank you hello Peter for this platform as well.
A simple acknowledgement of reciept of the POP was enough for me, and this is the first I'm hearing that I could contact meter mate I dint know that, because I had been trying to load credits on to the meter which Is why I had resorted to get assistance as I have done because there was no communication from you guys untill now. Thank you for your response.
Issue has been resolved, thank you hello Peter for this platform as well.
GP
Gregory P's update22 Dec 2022, 02:27
Reviewer Update
Greetings
A simple acknowledgement of reciept of the POP was enough for me, and this is the first I'm hearing that I could contact meter mate I dint know that, because I had been trying to load credits on to the meter which Is why I had resorted to get assistance as I have done because there was no communication from you guys untill now. Thank you for your response.
Issue has been resolved, thank you hello Peter for this platform as well.
A simple acknowledgement of reciept of the POP was enough for me, and this is the first I'm hearing that I could contact meter mate I dint know that, because I had been trying to load credits on to the meter which Is why I had resorted to get assistance as I have done because there was no communication from you guys untill now. Thank you for your response.
Issue has been resolved, thank you hello Peter for this platform as well.
Astrodon's replyOfficial
22 Dec 2022, 06:35Gregory,
So its evident that you complained and rated Astrodon a one star unfairly as you failed to purchase prepaid electricity from your service provider who is not Astrodon. You received correspondence of our festive season closure and instructions in terms of where to send your POP, at no stage have we confirmed that we will be responding to the e-mail in terms of acknowledgement. The e-mails are attended to as they are received, and due to your assumption we guess you assume you could rate our company 1 star.
So its evident that you complained and rated Astrodon a one star unfairly as you failed to purchase prepaid electricity from your service provider who is not Astrodon. You received correspondence of our festive season closure and instructions in terms of where to send your POP, at no stage have we confirmed that we will be responding to the e-mail in terms of acknowledgement. The e-mails are attended to as they are received, and due to your assumption we guess you assume you could rate our company 1 star.
Best regards,
Astrodon's reply22 Dec 2022, 06:35
Official
Gregory,
So its evident that you complained and rated Astrodon a one star unfairly as you failed to purchase prepaid electricity from your service provider who is not Astrodon. You received correspondence of our festive season closure and instructions in terms of where to send your POP, at no stage have we confirmed that we will be responding to the e-mail in terms of acknowledgement. The e-mails are attended to as they are received, and due to your assumption we guess you assume you could rate our company 1 star.
So its evident that you complained and rated Astrodon a one star unfairly as you failed to purchase prepaid electricity from your service provider who is not Astrodon. You received correspondence of our festive season closure and instructions in terms of where to send your POP, at no stage have we confirmed that we will be responding to the e-mail in terms of acknowledgement. The e-mails are attended to as they are received, and due to your assumption we guess you assume you could rate our company 1 star.
Best regards,