Shocking service from Astrodon

Dear Kyle,

We thank you for your complaint of which we note that you have elected to omit the following information, as you are not the registered owner of this unit (the unit is registered in M Buitendag. Mandy contacted our offices today and agreed that the Debtors Manager could investigate the matter and revert to her on Monday. It's the registered owners duty to ensure that when payments are made the correct reference is used, not the managing agent, of which in the past it's been done correctly and there's been no changes in the BC banking or levy statements to warrant the owner to amend any references.

As you see it fit to post such complaint after Mandy consenting that the matter could be investigated and and revert with a possible solution on Monday, we will now post all the fact in this regard on the public domain:

1. The owner has owned the unit for several years, and all levy statements clearly state to use your account REF being WIN007 as reference.
2. The March payment ref used by the person making the payment was MARCH, yet the payment was made03 April 2023. Being 20 units how do you expect that such payment gets allocated, and the payment should have been April levies not March.
3. The amount paid was also not the exact amount owing and the payment was R2238.00.
4. In order to allocate any unallocated amounts we require the POP as it's trust funds, in order to manually allocate such payment, which takes time for any employee to trace such payments and do manual allocations, thus a re-allocation fees has been charged herein for the time spent herein, of which you agreed you made an ERROR, thus now blaming the company for your mistake.

We recommend that Hello Peter verifies complaints and ensures that the person complaining is indeed the registered owner of the unit, and stop allowing third parties to list complaints of which they not the registered client of the company, as they using such methods to force companies to pay a subscription to them to allow them to obtain details of the complainant to resolve the matter (talk about exploiting clients). Further to that we suggest that you get the facts in this regard from both the registered owner and the company before making unfounded accusations such as below.

We confirm that the said unallocated payment has been allocated to your account as per your confirmation, and the fees for the allocation has been debited to your account. as all companies can not be expected to work for free when you make a mistake and create such extra administration. It will not be fair for the BC to pay such charges due to you making the mistake, or would it...

Thank you,