RB
Robyn B
1 reviews | Active since Oct 2012
21 Jun 2023, 09:54
Pathetic service
The service provided by Astrodon is absolutely pathetic! They do not respond to queries and emails and leave their work unattended for months with no resolution. Even when going to their offices , they are of no help!
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Replies (4)0
Replies (4)
Astrodon's replyOfficial
21 Jun 2023, 11:23Hi Robyn,
Thank you for your complaint herein.
We confirm that you have failed to pay your levy and electricity account since April 2023 and currently owe the Body Corporate in excess of R12,000.00. We confirm that the Body Corporate replaced all electrical meters recently, and you have questioned your consumption which is in line with the actual meter readings taken monthly by the BC appointed meter readers and calculated. We note that it's evident from your account history that you fail to pay your monthly levies and only when the BC takes action against you then you pay the outstanding levies.
The appointed portfolio manager advised you that you could have the meter tested at your cost, and if found faulty the meter would be replaced by the BC, which you refused to accept. You further noted that there's an electrical issue within your unit, which is your responsibility to address and not the BC.
When visiting our offices, please note that you would be treated the way you treat the staff. You have conducted yourself in a rude manor insulting staff and screaming at the top of your voice to all staff and blaming everyone else except yourself for not paying your account. We will gladly share video footage of how you conduct yourself so that any person reading this complaint could decide themself whether or not this post is justified or not.
We once again note that Hello Peter should verify the facts of reported matters before posting such, as it's clear that they force companies to pay subscriptions to them to respond and obtain the complainant's details.
Team Astrodon
Thank you for your complaint herein.
We confirm that you have failed to pay your levy and electricity account since April 2023 and currently owe the Body Corporate in excess of R12,000.00. We confirm that the Body Corporate replaced all electrical meters recently, and you have questioned your consumption which is in line with the actual meter readings taken monthly by the BC appointed meter readers and calculated. We note that it's evident from your account history that you fail to pay your monthly levies and only when the BC takes action against you then you pay the outstanding levies.
The appointed portfolio manager advised you that you could have the meter tested at your cost, and if found faulty the meter would be replaced by the BC, which you refused to accept. You further noted that there's an electrical issue within your unit, which is your responsibility to address and not the BC.
When visiting our offices, please note that you would be treated the way you treat the staff. You have conducted yourself in a rude manor insulting staff and screaming at the top of your voice to all staff and blaming everyone else except yourself for not paying your account. We will gladly share video footage of how you conduct yourself so that any person reading this complaint could decide themself whether or not this post is justified or not.
We once again note that Hello Peter should verify the facts of reported matters before posting such, as it's clear that they force companies to pay subscriptions to them to respond and obtain the complainant's details.
Team Astrodon
Astrodon's reply21 Jun 2023, 11:23
Official
Hi Robyn,
Thank you for your complaint herein.
We confirm that you have failed to pay your levy and electricity account since April 2023 and currently owe the Body Corporate in excess of R12,000.00. We confirm that the Body Corporate replaced all electrical meters recently, and you have questioned your consumption which is in line with the actual meter readings taken monthly by the BC appointed meter readers and calculated. We note that it's evident from your account history that you fail to pay your monthly levies and only when the BC takes action against you then you pay the outstanding levies.
The appointed portfolio manager advised you that you could have the meter tested at your cost, and if found faulty the meter would be replaced by the BC, which you refused to accept. You further noted that there's an electrical issue within your unit, which is your responsibility to address and not the BC.
When visiting our offices, please note that you would be treated the way you treat the staff. You have conducted yourself in a rude manor insulting staff and screaming at the top of your voice to all staff and blaming everyone else except yourself for not paying your account. We will gladly share video footage of how you conduct yourself so that any person reading this complaint could decide themself whether or not this post is justified or not.
We once again note that Hello Peter should verify the facts of reported matters before posting such, as it's clear that they force companies to pay subscriptions to them to respond and obtain the complainant's details.
Team Astrodon
Thank you for your complaint herein.
We confirm that you have failed to pay your levy and electricity account since April 2023 and currently owe the Body Corporate in excess of R12,000.00. We confirm that the Body Corporate replaced all electrical meters recently, and you have questioned your consumption which is in line with the actual meter readings taken monthly by the BC appointed meter readers and calculated. We note that it's evident from your account history that you fail to pay your monthly levies and only when the BC takes action against you then you pay the outstanding levies.
The appointed portfolio manager advised you that you could have the meter tested at your cost, and if found faulty the meter would be replaced by the BC, which you refused to accept. You further noted that there's an electrical issue within your unit, which is your responsibility to address and not the BC.
When visiting our offices, please note that you would be treated the way you treat the staff. You have conducted yourself in a rude manor insulting staff and screaming at the top of your voice to all staff and blaming everyone else except yourself for not paying your account. We will gladly share video footage of how you conduct yourself so that any person reading this complaint could decide themself whether or not this post is justified or not.
We once again note that Hello Peter should verify the facts of reported matters before posting such, as it's clear that they force companies to pay subscriptions to them to respond and obtain the complainant's details.
Team Astrodon
RB
Robyn B's updateReviewer Update
21 Jun 2023, 11:33Wow so Astrodons response is to advise on outstanding monies and conduct.
Yes I shouted, that was after I have tried several times to resolve the query in a calm and professional manner.
My last email to Astrodon is dated the 3rd of May to which I have not received a response.
I received an email now which means the public and hello Peter should be aware that the only way to get basic service delivery is to scream and perform at the top of your voice from Astrodon. So please note, you are only in good hands with Astrodon when you scream and perform. When you send emails, you are not in good hands - you just barely pay for the bare minimum service delivery.
Please note that I have made multiple payments to Astrodon - the last one being at the end of April for R14500 so please note that when you stay in a complex managed by Astrodon you will be expected to pay electricity of no less than 3000/4000 and the highest being 6000 a month and they will do NOTHING to assist you.
And we are letting the public know about my behaviour. Please let them be aware that I have a 6 month old baby who I was unable to boil water for due to Astrodon restricting my electricity after failing to help me sort out my issue.
I have multiple emails requesting help and received zero response.
So basically when dealing with Astrodon, prepare to received the minimum if that service and be prepared to be driven to a point of insanity before they help!!!
Yes I shouted, that was after I have tried several times to resolve the query in a calm and professional manner.
My last email to Astrodon is dated the 3rd of May to which I have not received a response.
I received an email now which means the public and hello Peter should be aware that the only way to get basic service delivery is to scream and perform at the top of your voice from Astrodon. So please note, you are only in good hands with Astrodon when you scream and perform. When you send emails, you are not in good hands - you just barely pay for the bare minimum service delivery.
Please note that I have made multiple payments to Astrodon - the last one being at the end of April for R14500 so please note that when you stay in a complex managed by Astrodon you will be expected to pay electricity of no less than 3000/4000 and the highest being 6000 a month and they will do NOTHING to assist you.
And we are letting the public know about my behaviour. Please let them be aware that I have a 6 month old baby who I was unable to boil water for due to Astrodon restricting my electricity after failing to help me sort out my issue.
I have multiple emails requesting help and received zero response.
So basically when dealing with Astrodon, prepare to received the minimum if that service and be prepared to be driven to a point of insanity before they help!!!
RB
Robyn B's update21 Jun 2023, 11:33
Reviewer Update
Wow so Astrodons response is to advise on outstanding monies and conduct.
Yes I shouted, that was after I have tried several times to resolve the query in a calm and professional manner.
My last email to Astrodon is dated the 3rd of May to which I have not received a response.
I received an email now which means the public and hello Peter should be aware that the only way to get basic service delivery is to scream and perform at the top of your voice from Astrodon. So please note, you are only in good hands with Astrodon when you scream and perform. When you send emails, you are not in good hands - you just barely pay for the bare minimum service delivery.
Please note that I have made multiple payments to Astrodon - the last one being at the end of April for R14500 so please note that when you stay in a complex managed by Astrodon you will be expected to pay electricity of no less than 3000/4000 and the highest being 6000 a month and they will do NOTHING to assist you.
And we are letting the public know about my behaviour. Please let them be aware that I have a 6 month old baby who I was unable to boil water for due to Astrodon restricting my electricity after failing to help me sort out my issue.
I have multiple emails requesting help and received zero response.
So basically when dealing with Astrodon, prepare to received the minimum if that service and be prepared to be driven to a point of insanity before they help!!!
Yes I shouted, that was after I have tried several times to resolve the query in a calm and professional manner.
My last email to Astrodon is dated the 3rd of May to which I have not received a response.
I received an email now which means the public and hello Peter should be aware that the only way to get basic service delivery is to scream and perform at the top of your voice from Astrodon. So please note, you are only in good hands with Astrodon when you scream and perform. When you send emails, you are not in good hands - you just barely pay for the bare minimum service delivery.
Please note that I have made multiple payments to Astrodon - the last one being at the end of April for R14500 so please note that when you stay in a complex managed by Astrodon you will be expected to pay electricity of no less than 3000/4000 and the highest being 6000 a month and they will do NOTHING to assist you.
And we are letting the public know about my behaviour. Please let them be aware that I have a 6 month old baby who I was unable to boil water for due to Astrodon restricting my electricity after failing to help me sort out my issue.
I have multiple emails requesting help and received zero response.
So basically when dealing with Astrodon, prepare to received the minimum if that service and be prepared to be driven to a point of insanity before they help!!!
Astrodon's replyOfficial
21 Jun 2023, 11:46We once again confirm that you fail to pay your levies monthly in advance as per the regulations.
At your own admission above you paid R14500.00 in April which was again 3 months worth of levies and utilities, as it's currently again on R12500.00 as you have not paid a cent in May or June.
Electricity is calculated on actual readings so it's evident that you consuming the electricity and there's appliances within your unit that you should have an electrician attend to, this is not the responsibility of the BC its your responsibility.
At your own admission above you paid R14500.00 in April which was again 3 months worth of levies and utilities, as it's currently again on R12500.00 as you have not paid a cent in May or June.
Electricity is calculated on actual readings so it's evident that you consuming the electricity and there's appliances within your unit that you should have an electrician attend to, this is not the responsibility of the BC its your responsibility.
Astrodon's reply21 Jun 2023, 11:46
Official
We once again confirm that you fail to pay your levies monthly in advance as per the regulations.
At your own admission above you paid R14500.00 in April which was again 3 months worth of levies and utilities, as it's currently again on R12500.00 as you have not paid a cent in May or June.
Electricity is calculated on actual readings so it's evident that you consuming the electricity and there's appliances within your unit that you should have an electrician attend to, this is not the responsibility of the BC its your responsibility.
At your own admission above you paid R14500.00 in April which was again 3 months worth of levies and utilities, as it's currently again on R12500.00 as you have not paid a cent in May or June.
Electricity is calculated on actual readings so it's evident that you consuming the electricity and there's appliances within your unit that you should have an electrician attend to, this is not the responsibility of the BC its your responsibility.
RB
Robyn B's updateReviewer Update
21 Jun 2023, 12:51I actually have settled the account in full today.
And if Astrodon did their job and checked my meter and unit as promised in August 2022, we wouldn’t be in this situation.
Why don’t you post your response time or lack thereof and that the debtor for the complex has been changed and today after my rant was the first time I was notified.
Why don’t you post that you don’t respond to emails for over a month??? Ultimately, your service is pathetic!
And if Astrodon did their job and checked my meter and unit as promised in August 2022, we wouldn’t be in this situation.
Why don’t you post your response time or lack thereof and that the debtor for the complex has been changed and today after my rant was the first time I was notified.
Why don’t you post that you don’t respond to emails for over a month??? Ultimately, your service is pathetic!
RB
Robyn B's update21 Jun 2023, 12:51
Reviewer Update
I actually have settled the account in full today.
And if Astrodon did their job and checked my meter and unit as promised in August 2022, we wouldn’t be in this situation.
Why don’t you post your response time or lack thereof and that the debtor for the complex has been changed and today after my rant was the first time I was notified.
Why don’t you post that you don’t respond to emails for over a month??? Ultimately, your service is pathetic!
And if Astrodon did their job and checked my meter and unit as promised in August 2022, we wouldn’t be in this situation.
Why don’t you post your response time or lack thereof and that the debtor for the complex has been changed and today after my rant was the first time I was notified.
Why don’t you post that you don’t respond to emails for over a month??? Ultimately, your service is pathetic!