1 reviews | Active since Jan 2019
No Refund Processed
Really frustrated with Astrodon for withholding levy payments after the sale of my unit. I got the credit application on the 19th of June to get the allocated refund for the levies that are paid in advance after selling your unit. I was told it was processed on Friday the 28th of June. I then followed up on Monday to be told there were no funds available in the BC account but it had been processed on the Monday. I asked for clarification on "processed", does this mean paid cause the next day there were still no funds in my account. It's now more than 72 hours after I was told it takes 72 hours and I still have no refund for money paid in advance!! Shocking service and one of the main driving forces to me selling my property. Working with Astrodon over the years has been so frustrating.
We thank you for your complaint herein. As confirmed in our e-mail we investigated the particular matter and confirm:
I have investigated the matter and hereby confirm the following: - The said payment has been loaded to be paid on 31 July 2023, we attached the POP of the payment loaded from our side in the initial e-mail.
- As soon as a payment is loaded into the payment system the supplier will receive an e-mail stipulating that the payment will be effected within 72 hours.- We only have loading rights on the bank account and once loaded, the trustees has to release the said funds to be effected.- We confirm that it’s evident that the release were not done and the payment could not be effected.- ABSA only keeps the release payments till midnight daily thereafter it will have to be reloaded for release, of which I cannot find such request from the Portfolio Manager.
The matter will be addressed with the Portfolio manager and trustees in order to ensure that the refund is paid urgently.
We thank you for your complaint herein. As confirmed in our e-mail we investigated the particular matter and confirm:
I have investigated the matter and hereby confirm the following: - The said payment has been loaded to be paid on 31 July 2023, we attached the POP of the payment loaded from our side in the initial e-mail.
- As soon as a payment is loaded into the payment system the supplier will receive an e-mail stipulating that the payment will be effected within 72 hours.- We only have loading rights on the bank account and once loaded, the trustees has to release the said funds to be effected.- We confirm that it’s evident that the release were not done and the payment could not be effected.- ABSA only keeps the release payments till midnight daily thereafter it will have to be reloaded for release, of which I cannot find such request from the Portfolio Manager.
The matter will be addressed with the Portfolio manager and trustees in order to ensure that the refund is paid urgently.