GH
Gijsbert H
1 reviews | Active since Feb 2018
30 May 2023, 12:47
Inefficient and Uncommunicative.
Incredibly inefficient organisation. Stay well clear from appointing them. Simple requests can take up to weeks to complete. Not recommended. I have now sent 15 emails to sort out an insurance issue. Still no clarity on the matter.
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Astrodon's replyOfficial
30 May 2023, 13:47Hi,
We thank you for your review in this regard. we confirm that you requested that a Solar installation be added to your units insurance on 28 April 2023 at 16:01pm. Being a Friday our offices close at 14:00pm and the matter were dealt with on the 02 May 2023. Insurance confirmed the addition to the policy on 04 May 2023 and the additional monthly premium of R20.16 will be recovered from you monthly in terms of the said request.
Other than that no further requests or insurance claims has been recorded on your unit, thus we hereby request the details of any outstanding matters in order to address as claimed in your complaint.
Thanks you,
Team Astrodon
We thank you for your review in this regard. we confirm that you requested that a Solar installation be added to your units insurance on 28 April 2023 at 16:01pm. Being a Friday our offices close at 14:00pm and the matter were dealt with on the 02 May 2023. Insurance confirmed the addition to the policy on 04 May 2023 and the additional monthly premium of R20.16 will be recovered from you monthly in terms of the said request.
Other than that no further requests or insurance claims has been recorded on your unit, thus we hereby request the details of any outstanding matters in order to address as claimed in your complaint.
Thanks you,
Team Astrodon
Best regards,
Astrodon's reply30 May 2023, 13:47
Official
Hi,
We thank you for your review in this regard. we confirm that you requested that a Solar installation be added to your units insurance on 28 April 2023 at 16:01pm. Being a Friday our offices close at 14:00pm and the matter were dealt with on the 02 May 2023. Insurance confirmed the addition to the policy on 04 May 2023 and the additional monthly premium of R20.16 will be recovered from you monthly in terms of the said request.
Other than that no further requests or insurance claims has been recorded on your unit, thus we hereby request the details of any outstanding matters in order to address as claimed in your complaint.
Thanks you,
Team Astrodon
We thank you for your review in this regard. we confirm that you requested that a Solar installation be added to your units insurance on 28 April 2023 at 16:01pm. Being a Friday our offices close at 14:00pm and the matter were dealt with on the 02 May 2023. Insurance confirmed the addition to the policy on 04 May 2023 and the additional monthly premium of R20.16 will be recovered from you monthly in terms of the said request.
Other than that no further requests or insurance claims has been recorded on your unit, thus we hereby request the details of any outstanding matters in order to address as claimed in your complaint.
Thanks you,
Team Astrodon
Best regards,