Unautorised Debit Order

<p>I am extreemly upset at the unauthorised debit on my account by this company. Time & time again i have had to cancel things that i have not agreed to because i bought a voucher from Platinum Leisure. I have had a R20 Debit order go off 2 months in a row from my account after i had sent an e-mail to cancel this product in September already. Now when i call your call centre, i am told that i agreed to an e-mail service that is costing me this R20 per month. I asked for a recording of that conversation where i agreed to such & have been told that i need to follow proper cancellation procedure. what was the point of my Sept e-mail then. Aslo if i cancel the product offer, is that not supposed to cancel the whole things that are attched to it. What would be the point of an e-mail address for a product i do not have not ever paid for? </p>