Unauthorised Debit orders

<p>I recently had the displeasure of having a debit come off my account for which i had no knowledge of. I traced the debit through my bank to the Astral group.</p> <p>The manner in which this company's telesales consultants conduct themselves truly leaves a lot to be desired if not *****ulant! i recalled a conversation with a telemarketer for holiday vouchers for a monthly subscription. she promised to email me documentation in this regard and therafter call me back in a few days for confirmation of my interst in their product.</p> <p>The email was never sent accordingly and nor did the telemarker call me thereafter.</p> <p>&nbsp;</p> <p>My account has now been debited twice without authorisation of a debit order or any vested interest shown on my part for this product. Once i traced who the company was that was debiting my account, the service has been more of the same. i have been sent from pillar to post asked to send termination of services emails, called countlessless to the call centre at which point i have to start my query with a new consultant after the previous ones promise to call me back but never do.</p> <p>&nbsp;</p> <p>My contention is:</p> <p>1. i never gave authority for this debit and as such cannot be treated as a client who willingly bought the product but now no longer has interest - as such i expect a full refund of the debits which have already gone off my account.</p> <p>2. i need confirmation that no further debits will happen from Astral Group or associated companies for all and any products whatsoever.&nbsp;</p>