Taking payments from my account when service has been cancelled

<p>I bought a holiday voucher from them early in 2016 over the phone and asked for details to be emailed to me which they did not do.</p> <p>I then paid for the voucher which I did receive and then 2 months later they then deducted a further payment which i contacted them about, sent them e-mails about with all the details of teh payment and asked them to ensure that this did not happen again and then in November it has happened again.</p> <p>Everytime I phone them, they cannot find the details of the correspondence, they say they will phone me back and never do and they have now ****** R200 out of my account and there is no way for me to stop them doing this.</p> <p>I want to open a case of ***** against them as i stated clearly on a recored call to them, that i did not want any other services from them.</p> <p>I would appreciate it if someone in the business took the time and actually phoned me back and told me why money was being deducted from my account *******ly when i had terminated all services with them besides the voucher I had already paid for.</p>