Poor service - taking money off my account *******ly.

<p>I was called to take up a R500 holiday voucher with Platinum life, on the same call I was told I get a free discount voucher for a month and thereafter it will cost me R99 a month. I was also told should I want to cancel the discount voucher I must call in 7 days before the debit goes off and then they will de-activate the service. I was told all documents will be sent to me within 30 days(It's been 4 months, nothing has been sent to me)</p> <p> </p> <p>It's been 2 months trying to cancel this service without success., but they are quick to take money from my account. No one has even taken the liberty of handling my complaint, including the supervisor Elaine. I have to keep calling in for every request, no one ever calls me back as promised. I never recieved any documents detailing the T&Cs of all the services, on the 19th of October I was given an email address that I need to send to in order to cancel everything, since then I have never recieved confirmation that this has been done. Today my account was debited again, I call in to find out why this happened - I am told it takes 30 WORKING DAYS to cancel, which is bull***t. </p> <p>What this company is doing is *******, they are not transparent, their customer service is poor. They are just a bunch of ********. If my money is not refunded ASAP, i will open a case of *****. </p> <p> </p> <p>DO NOT GIVE DO BUSINESS WITH PLATINUM LIFE OR ASTRAL GROUP, THEY ARE ********!!!</p>