Cancellation of services

While I have no problem with the services they offer, do not try cancelling your subscription and get Astral to stop debiting your account. I joined in 2013 and over the years I still don't understand how a single subscription of R99 grew to three - the other two for R79 and R50.

I phoned the call centre on the 27th September and was advised to send an email with all my details to the cancellation department, which I duly did.

I received a response two weeks later requesting my phone number - which is on their database. I responded and, on the 19th of October got an email stating that my request has been received and "kindly note that the cancellation procedure takes 30 working days to be successful". That meant it should have been sorted out by the 30th of November.

On the 15th of December, two debit orders went off again. I tried phoning, but they were already on holiday. I got my bank to reverse both. On the 27th of December the third debit order went off. They are still on holiday.

I find their behaviour totally ********* and designed to stall as long as possible. That is not the hallmark of a company that has my best interests at heart.