Astral Group not responding to emails

Accepted a voucher purchase from Call Centre agent and told her to cancel the added discount benefits and she couldn’t do it on the phone. She told me I’d have to call back to cancel it. I want to cancel the voucher as well as the call Centre did not specify that I would still need to pay for the actual booking fees. There’s no transparency and I feel that this is to just to get people’s money every month without their permission and you’re making it hard for people to cancel your service.

I would like you to cancel everything that is in my name at Astral Group including the platinum leisure voucher. I am going to reverse the amount you took from my account and you can cancel that voucher as I have not activated it. It’s hard to get hold of your bookings team anyway. I however, don’t want a solution for this. I just want to go back to when I wasn’t associated with you. If you don’t do this, I will sue you and take you to the ombudsman as well as change my account number and you won’t get anything from me ever again and I won’t refer you to any new customer. I have sent lots of emails to you but there has been no response. If there is no response within the next 24 hours. I’m taking legal action against you