TV stopped working still waiting for a new one

I bought a TV at on the 22nd August and it broke on the 23rd December and took it back to the store on the 27th December.

I explained at the store that the TV just went dead out of nowhere, the store agreed to take it for repairs.

Since that day my TV has not been repaired. I have been going back and forth at the store only to find that the TV has not even been collected for repairs.

They have been giving me a run around making it my responsibility to call people and enquire about the repairs.

The manager of the store has been so rude to me not even giving me the time of day. She has the audacity to tell me that it's not her problem the TV has not been collected and there is not much to be done.

It is funny how smile and polite you people are when we buy your things yet you are so rude when you have to assist us afterwards. I am still paying for that TV and I don't understand why I should continue to pay for something I don't have.

I want this matter sorted by the end of this week and I want disciplinary action to be taken with that manager concerning her attitude.