Bad manners, no service to client or vodashop agent (disgrase)

Ref no: EC-0C2N-2DSAUQ Several times I had to complain about (content service & vodafone live). False over claiming om my business acc. This is false and theft and we myself and vodacom agent from Horizonview could not get any help or assistance from the call centre. They were very rude, put phone down in our ear and was very unprofessional. I request a refund. Im a old and good client acc:****8853-5 and is a forensic investigator. Im with Vodacom due to the fact that their security is so tight, good was relieble. How can there security be breach like this and the client must pay the price. I'll go viral and to media.