SS
Sarina S

1 reviews | Active since Feb 2019

18 Feb 2019, 11:11

Assupol

Alida Pickworth handled my father's Will, who passed away Nov 2016, after he had a legal Will with Sanlam she changed everything and make my brother in law the executor. Before my father's Will was concluded my mother passed away August 2017. A month or so before her death Alida and my sister changed my mother's Will. My mother was not in a medical fit possition to make such changes. There is a vehicle in the Will that my mother bought through Standard bank. I paid the vehicle and on the Insurance I am the regular driver. I've been struggling since Feb 2018 to get my mother's Will out of her and I've asked for the outstanding amount because I want to settle the vehicle. She did't inform Standard bank about my mothers death a year and a half ago. I need her to be investigated concerning both Will's. I've informed Assupol. I need immediate respnse.

0
Replies (3)
Sanlam
Sanlam's reply18 Feb 2019, 11:49
Official
Dear Sarina, 
Thank you for the information, also directly received by us this morning at 10:47.
As requested in my direct e-mail, please provide us with your parent's ID numbers to enable us to assist further.
Kind regards,
Assupol Complaints Manager

SS
Sarina S's update19 Feb 2019, 19:54
Reviewer Update
I am not satisfied by the way my complaint was handled. I was referred to a lady who is handling my mother's Estate. That is only part of my complaint. I requested that my father's Estate must be reviewed because my father had a legal Will at Sanlam. Alida Pickworth overruled my father's Will and appointed a person as trustee without consenting all the children because she has a long relationship with that person and his wife. Alida is unprofessional and takes side within the family. I was informed this morning by Jacolien that she informed the manager at Polokwane Assupol about my grievances but no response was given by the manager. I see my compaint as serious and if that's the way Assupol reacts to that then I feel sorry for their clients especially to be put in the hands of such people my complaint is against.
Sanlam
Sanlam's reply20 Feb 2019, 07:29
Official
Dear Sarina,
We acknowledge receipt of your reply and confirm that we are urgently attending to the matter to resolve it to your satisfaction.
Regards,
J Potgieter
Assupol Complaints Manager