Shocking Service - Dont care

Took my Kia Picanto in for a service, but made it clear that the service was not important, but rather an on going problem that I had complained about twice during cars first year. I was told at that time the problem was a characteristic of the car. I have since found out that to be not true. Problem had got significantly worse since then.<br> <br> After the service, I was told that the problem had been fixed. Paid for the service and picked up the car only to find the problem unresolved. I was told that I would have to make another service appointment again. This is now 3 times the problem has been ignored. The personnel are completely unskilled and dont care about the customer. My car since being returned to me smells awful. I suspect someone has been smoking in the car. I am highly disappointed Tokia Multifranchise. Shocking ... I have had nothing bud bad service from them .