Cancellation and refunds

Ridiculous process and another ******* in South Africa. Called on 13 Feb to cancel my subscriptions. Annual debit order had been taken out of my account a few days before. Told refund of R421.10 would be processed. Nothing received. Called today 10 March - told some story about termination process has to happen and refund will be sent to accounts department today only (bet if I hadn't phoned termination process would take another 4 weeks!) and refund will still take another 14 day!!! This is ludicrous!! It takes them all of 5 minutes to take the money out of your account. It feels like a con here - if you forget to phone to follow up on your refund it probably never comes through!<br> Left a sour taste - AMP!!!<br> Not a happy customer.