Extremely poor customer service

Completed online training mid January 2021, submitted PoE 29 January. Until this day, I haven't received statement of results and no communication unless I initiate it. Even so, I don't always get immediate response, it takes days. And no one else is available to escalate the matter to, looks like a one woman show. My facilitator (freelancer), who is a husband to the same administrator, is not bothered either. The whole organization is extremely unprofessional.